Ezcaterinc

Customer Engagement Manager, Meal Programs (Remote)

Boston, MA

No sponsorship$95k-$130kDetected 8 days ago

SalesforceAccount ManagementAccount RetentionOrganizational Skills

About the role

For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability.
You're not afraid to fail and do better the next time. - Willingness to travel ~25% of the time. - Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.
What You'll Get from Us: You'll get a terrifically compelling experience in an innovative, high performing environment.

Manage a book of high value Meal Program accounts with full accountability for retention and GMV protection.
Serve as the primary point of contact and strategic partner for your accounts after AE handoff, building trusted relationships with account admins and key stakeholders so ezCater has an active partner inside each account.
Escalate to cross functional partners when service, delivery, restaurant variety, and order accuracy issues arise, coordinating across internal teams on behalf of the customer.
Strong relationship-building skills with the ability to earn trust and influence across a range of customer stakeholders - from day-to-day admins to executive sponsors.
Strong organizational skills and attention to detail, with the ability to manage multiple accounts, priorities, and follow-ups at once.
Experience using Salesforce to manage account activity, document insights, track opportunities, and maintain account hygiene.
A "figure it out" mentality that drives you to take ownership in the face of ambiguity. You're not afraid to fail and do better the next time.
Comfort working cross-functionally with sales, support, operations, and product teams to solve problems and deliver for customers.
A "figure it out" mentality that drives you to take ownership in the face of ambiguity.

5+ years of experience in consultative sales, account management, strategic customer relationships, in a B2B, SaaS, marketplace, or service-driven environment.
Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $95,000-$130,000 annually.*

We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.
Maintain accurate, up-to-date account records in Salesforce - including stakeholder maps, account health, risk factors, and next steps - so context is always visible and actionable.
This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Help refine the playbooks, signals, and model for how ezCater retains its most valuable Meal Program customers over time.
At the same time, we do not employ jerks, even brilliant ones.

This listing is sourced directly from Ezcaterinc's careers page and normalized into a canonical job model.