Nuovo Photography

Booking Retention Specialist

Montreal, Quebec, Canada

Sponsorship not specifiedDetected 1 day ago

SalesOutbound SalesLogisticsPhotographyCommunicationAdaptability

About the role

Nuovo Artistic Studios is the premier destination for all things self-love.
Based at our Montreal location, this role is dedicated to protecting our schedule, maximizing studio attendance, and ensuring every client feels supported, excited, and valued from the moment they book.
This is an excellent opportunity for a solution-oriented professional with a strong sales mindset who thrives in a fast-paced, creative setting and takes pride in delivering exceptional client care while driving revenue retention.

Proactively manage pre-shoot outreach: Conduct daily outbound call and messaging campaigns to re-engage, confirm, and secure unconfirmed bookings ahead of their scheduled sessions.
Drive schedule optimization & rebooking: Efficiently reschedule missed or canceled appointments, turning potential losses into confirmed future studio sessions.
Maintain high-touch empathy & enthusiasm: Deliver warm, solution-oriented, and upbeat service to make clients feel confident, valued, and comfortable prior to their arrival.
Collaborate across teams: Work closely with the initial sales team and studio coordinators to ensure seamless communication and a smooth transition into the photoshoot experience.
Recognition and Support: A team that values your contributions and celebrates your success.

About You: You bring 2-5 years of experience in a role that balances customer care, hospitality, or front-desk reception with phone-based sales, retention, or appointment setting.

You bring 2-5 years of experience in a role that balances customer care, hospitality, or front-desk reception with phone-based sales, retention, or appointment setting.
You have a warm, charismatic, and persuasive phone presence that puts people at ease while confidently steering conversations to secure commitments.
You stay calm, ultra-positive, and solution-focused when a client is lost, stuck in traffic, or having a last-minute panic.
You take pride in balancing care and conversion, making clients feel truly valued while keeping a sharp eye on numbers like no-show reduction.
You are a clear and fluent communicator in English, both written and verbal (speaking French or Spanish is a huge plus!).
You are tech-comfortable and quick to pick up new tools, CRMs, scheduling software, Slack, and Google Workspace.
You bring high energy, empathy, and adaptability to work every day, thriving in a fast-paced, creative setting where no two days look quite the same.

Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development.
Exclusive Perks: Access to Nuovo's services and products, ensuring you, too, can experience the power of portraiture.

Nuovo Artistic Studios is not just a photography studio; it's a movement designed to uplift, empower, and transform.
Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality.
With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time.
This is your opportunity to join a team dedicated to excellence and artistry.
Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time.
This is your moment.
Apply today!
Immerse yourself in a creative, collaborative company where artistry and empowerment converge.
Be part of a fast-growing company committed to nurturing talent and fostering career development.

This listing is sourced directly from Nuovo Photography's careers page and normalized into a canonical job model.