First Interstate BancSystem
Contact Center Credit Card Specialist
Meridian, ID
Sponsorship not specifiedDetected 4 days ago
Customer SupportCommunicationProblem SolvingAdaptability
About the role
- If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
- This position is located at our Meridian, ID E.
- What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life.
Responsibilities
- Supports both internal and external client interactions, including general inquiries and complex financial transactions, ensuring prompt and accurate resolution.
- Delivers outstanding customer service to internal and external clients in an efficient and effective manner to build loyalty and encourage repeat business.
- Supports credit card servicing and basic Treasury requests.
- Performs complex maintenance on business credit card accounts.
- Performs general account maintenance specific to the line of business, ensuring strong attention to detail.
- Maintains adherence to department standards.
- The Contact Center Credit Card Specialist provides support within the Client Contact Center for First Interstate Bank's credit card products.
- Provides support for the ASK queue as needed.
- Contributes to building a strong, collaborative team environment.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong active listening skills, with the ability to demonstrate empathy, solve problems, and deliver effective solutions.
- Ability to build and maintain effective relationships and respond appropriately to inquiries and situations.
Nice to have
- less than 1 year of banking or contact center experience preferred
- Dexterity of hands/fingers to operate computer keyboard and mouse
- Typical Work Hours
- Vary based on scheduling and business need
- Subject to business need
- Regular and Predictable Attendance
Skills
- Ability to balance multiple tasks effectively.
- Thorough understanding of banking products and services.
- Ability to de-escalate situations when appropriate.
- Ability to recognize red flags and escalate to the appropriate contact.
- Ability to remain effective in high-pressure or stressful situations.
- Adaptability to change, with awareness of surroundings and priorities.
- Strong written and verbal communication skills with a high degree of accuracy.
- Ability to identify the appropriate method and approach for call escalation to ensure accurate and efficient resolution.
- Proactively seeks solutions using available support resources.
- Ability to identify and communicate system or product performance issues.
- Strong computer skills, including the ability to guide clients through troubleshooting steps.
- Ability to work independently.
Compensation
- Completes all required annual and compliance training.
Benefits
- Generous Paid Time Off (PTO) in addition to paid federal holidays.
- Exercise reimbursement program for employees.
- The health and happiness of the places we call home matter to us.
- Supports daily incoming calls in a flexible work environment.
Company info
- This position supports business customers and branch staff by delivering telephone-based assistance, which may include account maintenance functions and customer integration services.
- Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
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This listing is sourced directly from First Interstate BancSystem's careers page and normalized into a canonical job model.