Eastern Communications

RACOM

Marshalltown, IA

Sponsorship not specified$60k-$75kDetected 12 days ago

Process ImprovementCustomer SupportNetwork MonitoringCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

We are seeking a Network Operations Center (NOC) Manager to join our team in maintaining Land Mobile Radio (LMR) communication systems for our customers.
This role requires management of the NOC team and filling in as NOC operator when the team is not available.
Team management: Management, supervision, scheduling, and training of NOC personnel to ensure the NOC is staffed and ready to meet its mission 24/7/365 with competent professionals.

As the first point of contact, the NOC team utilizes core competencies in customer service, network monitoring, and technical support to ensure seamless communication.
Customer Support: Serve as NOC operator in situations where NOC team is not available and provide overflow assistance with handling calls during peak hours.

High school diploma or equivalent required.
Candidates with 3-4 years of relevant experience as manager or 4 years of experience as a NOC operator and/or similar experience.
Knowledge of VHF and UHF frequency bands and their applications in LMR systems.
Education and Experience: Candidates with 3-4 years of relevant experience as manager or 4 years of experience as a NOC operator and/or similar experience. High school diploma or equivalent required.
Soft Skills: Excellent communication abilities, both verbal and written. Strong problem-solving skills, attention to detail, and the capacity to work effectively under pressure.

Technical Skills: Familiarity with or willingness to learn the following aspects of LMR communication systems:
Radio Equipment Operation: Understanding the functionality and operation of handheld portable radios, mobile radios, base stations, and repeaters.
System Infrastructure: Comprehension of the components that constitute LMR systems, including networks that connect base stations, towers, and repeaters.
Standard working hours are 8:00 AM to 5:00 PM, Monday through Friday.
However, candidates must be willing to cover additional shifts, including nights, weekends, and holidays, to ensure 24/7 network support, especially in cases where other operators are unavailable.
Are you inspired by the idea of supporting our nation's critical infrastructure and securing communications for first responders, utilities, and transportation?
RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history.

Excellent communication abilities, both verbal and written.
Strong problem-solving skills, attention to detail, and the capacity to work effectively under pressure.
Proficient in Microsoft Office Suite.
Familiarity with or willingness to learn the following aspects of
Tools: Proficient in Microsoft Office Suite.
Tool: Experience with monitoring tools such as L3Harris RNMs/ ENMs, SolarWinds, Tait Enable Monitor, etc. is preferred.
Familiarity with or willingness to learn the following aspects of LMR communication systems:
Frequency and Spectrum Management: Knowledge of VHF and UHF frequency bands and their applications in LMR systems.
Troubleshooting Techniques: Ability to diagnose and address common and frequent issues within LMR communication systems.
Availability
Benefits We Can Offer You:

Work closely with other operators, internal stakeholders, customers, and third-party vendors to ensure smooth operation of customers' communication systems.
Qualifications
Collaboration: Work closely with other operators, internal stakeholders, customers, and third-party vendors to ensure smooth operation of customers' communication systems.
Role requires collaboration with other operators, internal stakeholders, customers, and third-party vendors to provide 24/7 support.

This listing is sourced directly from Eastern Communications's careers page and normalized into a canonical job model.