VIP Hospitality LLC
CLT - Baggage Service Agent
Charlotte, NC
Sponsorship not specifiedDetected 27 days ago
Customer SupportLeadershipCommunication
About the role
- About VIP Hospitality LLC Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.
Nice to have
- Direct passengers to the appropriate baggage carousel, claim area, or next step in the process using clear and friendly instructions.
- Assist passengers in locating their bag or bags while maintaining a safe, courteous, and service-focused approach.
- Organize baggage coming down from the carousel in a safe and orderly manner so passengers can retrieve bags without unnecessary congestion or risk.
- Return baggage carts to the proper staging area and help keep assigned work areas clean, organized, and ready for passenger use.
- Customer Service Expectations
- Represent VIP Hospitality with a helpful, approachable, and solutions-focused attitude during every passenger interaction.
- Look for opportunities to assist passengers before being asked, especially during peak travel periods, delays, or crowded baggage claim conditions.
- Provide clear, patient, and accurate information to passengers while avoiding speculation when information is unknown
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This listing is sourced directly from VIP Hospitality LLC's careers page and normalized into a canonical job model.