TELUS Digital
Manager, Data & AI Strategy
Durham, NC
Sponsorship not specifiedDetected 21 days ago
AWSGCPAzureCloud PlatformsMachine LearningData EngineeringData ScienceLLMsAgentic AIProduct StrategyBusiness DevelopmentCustomer SupportLeadershipCommunicationMentoringPublic Speaking
About the role
- This role acts as the face of the engagement-directing teams, leading workshops, and guiding clients from initial problem definition through to clear, actionable strategies and roadmaps.
- Managers operate as trusted advisors, bringing structured thinking, domain or capability expertise, and the ability to translate ambiguity into forward momentum.
Responsibilities
- Own end-to-end delivery of client engagements, ensuring high-quality, on-time outcomes
- Build strong, trust-based relationships and act as a true partner to client stakeholders across business and technical teams
- Design and lead client workshops across AI strategy, use case prioritization, governance, and operating model design
- Craft and deliver compelling, executive-level narratives that guide stakeholders from problem definition through to clear actions and outcomes
- Drive discussions that lead to alignment, decisions, and commitment to action
- Advise on AI governance, responsible AI practices, and risk management approaches, including model oversight, policy design, and compliance considerations
- Lead identification and prioritization of AI and data use cases aligned to business objectives
- Drive the creation of lightweight demonstrations, prototypes, and proofs-of-concept to bring data and AI solutions to life
- Partner with engineering and technical teams to develop and refine prototypes of data and AI solutions
- Structure workplans, allocate resources, and manage timelines and deliverables
Requirements
- Bachelor's degree in Business, Computer Science, Engineering, Data Science, or related field
- Master's degree is an asset
- 4-7 years in consulting, focusing on data strategy, AI transformation, and platform modernization
- Strong understanding of data management (governance, quality, integration) and AI/analytics concepts (ML, GenAI, LLMs, enterprise deployment)
- Exceptional storytelling and communication skills, with a track record of driving executive alignment and decision-making in fast-paced and ambiguous environments
- Experience or expertise in at least one of the following:
- Fluency or proficiency in French is highly desirable but not required
- Bachelor's degree in Business, Computer Science, Engineering, Data Science, or related field; Master's degree is an asset
- Proven ability to lead client-facing workstreams, manage/mentor junior team members, and support RFPs/pre-sales efforts
- Skilled in structuring ambiguous client problems, leading stakeholder workshops, and translating business drivers (growth, efficiency, risk, CX) into technical data/AI solutions
- AI strategy and product strategy
- Data governance and data management
- Operating model design / AI CoEs
- Change management for data and AI transformation
- Industry expertise (e.g., Telco, Healthcare, Financial Services, CX/BPO)
Company info
- Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
- With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
- From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
- Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale.
- As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
- This role will operate remotely in the United States or based out of one of our major North American office locations in Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.
- Challenge assumptions and guide clients toward pragmatic, value-driven decisions
Equal opportunity
- At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
- All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
- We will only use the information you provide to process your application and to produce tracking statistics.
- Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
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This listing is sourced directly from TELUS Digital's careers page and normalized into a canonical job model.