AvePoint
Technical Support Analyst
Richmond, VA, United States
Sponsorship not specifiedDetected 12 days ago
SQLAzureCloud PlatformsSalesforceCustomer SuccessCustomer SupportCommunicationCollaborationSharePoint
About the role
- Are you a problem-solver with a passion for tech, cloud solutions, and AI?
- If you want to launch your career at the intersection of customer success and cutting-edge technology, this is the role for you.
Responsibilities
- Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365.
Requirements
- 3+ years of experience in technical support, IT helpdesk, or cloud support
- 2+ years of experience in the Microsoft tech stack (Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, and IIS)
Nice to have
- BA/BS in an IT-related field (Computer Science is a plus!)
Skills
- Beyond Secure.
- To learn more, visit www.avepoint.com.
- What You'll Be Doing
Compensation
- The Salary Range for this role is $50,00,000 - $60,000.
Benefits
- Your knowledge will guide customers through the implementation and optimization of our products, ensuring they maximize the benefits of our cloud-based and AI-enhanced tools.
- Continuous Learning & Development: Stay on top of the latest tech trends and our product updates through hands-on learning, giving you an edge in cloud, AI, and Microsoft-based support.
- If you're a team player with a strong drive for continuous learning and innovation, we want to hear from you.
Company info
- Share your findings with a wider audience by contributing to public-facing articles that help customers resolve common issues.
- Your insights will help shape a knowledge base for our community.
- Content Creation & Knowledge Sharing: Share your findings with a wider audience by contributing to public-facing articles that help customers resolve common issues. Your insights will help shape a knowledge base for our community.
- We're looking for individuals who thrive in a fast-paced, tech-focused environment, are eager to learn, and bring new ideas to the table.
- Empowering Customer Success: Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions.
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This listing is sourced directly from AvePoint's careers page and normalized into a canonical job model.