Accendra Health

Accendra Health

Branch Coordinator - Tyler, TX

TX TYLER, USA

Sponsorship not specifiedDetected 106 days ago
SalesOutbound SalesCustomer SupportCommunicationProblem SolvingTime Management

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction.
  • Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately.
  • The anticipated salary range for this position is $19.00 - $20.00 hourly/annual.

Responsibilities

  • Perform outbound customer satisfaction calls to patients and referrals.
  • May perform functional tests on certain respiratory equipment.
  • We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life.

Requirements

  • Performs other duties as required.
  • Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs.

Nice to have

  • Experience utilizing multi-line phone-system.
  • The employee uses computer and telephone equipment.
  • Regularly required to use hands to write, use computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents.
  • Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values.
  • Employee continually engages in activities that require talking and hearing.
  • This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
  • Occasionally required to stand, lift, push or pull objects ranging from 10 lbs
  • Work is performed in an office setting with exposure to moderate noise and indoor florescent lighting.

Skills

  • Organizing
  • Problem Solving/Analysis
  • Patient Focused
  • Teamwork
  • Time Management/Multi-tasking
  • Effective communication in person, on the phone and electronically
  • Intermediate to advanced computer skills
  • Proficient working within multiple systems at once
  • English (reading, writing, verbal)
  • Intermediate level math skills
  • The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Compensation

  • The anticipated salary range for this position is $19.00 - $20.00 hourly/annual.

Benefits

  • At Accendra Health, we understand that healthcare is complex, and we're here to make it easier.
  • With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
  • Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.
  • Requests health plan authorizations/information as required; either electronically or verbally.
  • Medical, dental, and vision care coverage
  • We've got you and your family covered with benefits that support your health, finances, and overall wellness.

Company info

  • As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
  • Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
  • Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
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This listing is sourced directly from Accendra Health's careers page and normalized into a canonical job model.