Meter
Customer Success
San Francisco or New York
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
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About the role
- Every purchase you make, video call you join, it is all packets flowing through networks.
- But those networks have not changed for decades.
- They are brittle, complex, and surprisingly hard to set up in an enterprise space.
Responsibilities
- You help build the early access list, pressure-test major assumptions and shape the final offering.
- Based on their feedback, partner with Marketing to build a series of "back-to-school" webinars for school customers.
- Partner with Meter Support to build a standard playbook for common non-technical customer tickets, from billing and circuit upgrade questions to move requests.
- Schedule in-person QBRs for a subset of these accounts, while reviewing support activity and other signals to assess sentiment across the rest.
- Debrief a support escalation with the engineering team, translating a recurring customer pain point into a scoped, actionable feature request.
Requirements
- Your customer-facing instincts are strong, and you know how to read what someone actually needs, not just what they are asking for.
Compensation
- The estimated base salary range for this role is $97,600 - $164,000.
Benefits
- Additionally, this role is eligible to earn commissions and to participate in Meter's equity plan.
Company info
- IT teams are bought into Meter's outcomes-driven model, but are still adapting to a world where they aren't managing every part of the network themselves.
- THIS ROLE IS CRITICAL TO METER'S SUCCESS Meter's next phase of growth depends not just on winning new customers, but on consistently proving that we can replace decades of legacy infrastructure.
- We deploy networks across a wide range of customers, from healthcare clinics and school districts to logistics hubs, retail chains, and professional services firms.
- For a product launch, you know which customers to call first.
This listing is sourced directly from Meter's careers page and normalized into a canonical job model.