Meter
Customer Success
San Francisco
Sponsorship not specified$98k-$164kDetected 5 days ago
LogisticsCustomer Success
About the role
- Every purchase you make, video call you join, it is all packets flowing through networks.
- But those networks have not changed for decades.
- They are brittle, complex, and surprisingly hard to set up in an enterprise space.
Responsibilities
- We started Meter to build better networks.
- Partner with Meter Support to build a standard playbook for common non-technical customer tickets, from billing and circuit upgrade questions to move requests.
- Audit accounts that have been quiet and determine what action, if any, is needed. Schedule in-person QBRs for a subset of these accounts, while reviewing support activity and other signals to assess sentiment across the rest.
- Debrief a support escalation with the engineering team, translating a recurring customer pain point into a scoped, actionable feature request.
Requirements
- Your customer-facing instincts are strong, and you know how to read what someone actually needs, not just what they are asking for.
- You know the expansion potential of every account in your book of business, and your quarterly pipeline forecast lands within 20% of actual attainment.
Compensation
- The estimated base salary range for this role is $97,600 - $164,000.
Benefits
- Additionally, this role is eligible to earn commissions and to participate in Meter's equity plan.
Company info
- Run dashboard walkthroughs with IT administrators at schools who recently switched to Meter. Based on their feedback, partner with Marketing to build a series of "back-to-school" webinars for school customers.
- What does enabling independence for customers look like?
This listing is sourced directly from Meter's careers page and normalized into a canonical job model.