Wellthy

Head of Trust and Safety

US · Senior

Sponsorship not specified$125k-$160kDetected 116 days ago

ComplianceCRMHIPAAPublic HealthFDA RegulatoryLeadershipCommunicationPublic SpeakingClaims ManagementRegulatory Affairs

About the role

As we grow, we're seeking collaborative, curious, and purpose-driven teammates to help us expand what's possible.
We embrace a mindset of continuous learning, especially around emerging technologies.
Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

Design and manage an incident reporting system that captures near-misses, adverse events, and policy violations; analyze data to identify trends and systemic issues.
Lead investigations into reported safety incidents, caregiver misconduct, or client complaints; document findings and implement corrective actions.
Manage the company's compliance calendar, ensuring timely renewals, audits, and regulatory filings.
Partner with legal counsel on liability risk assessments, claims management, and insurance compliance.
In conjunction with the operations and people teams, design and deliver ongoing compliance training programs covering child abuse prevention, elder abuse prevention, emergency response, infection control, and duty-of-care obligations.
Monitor evolving regulatory requirements across all jurisdictions in which the company operates and proactively update internal policies to maintain compliance.
Support new market expansion efforts by assessing regulatory requirements and establishing compliant operational frameworks prior to launch.

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.
Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space
To be successful in this role, you'll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.
Bachelor's degree in social work, public health, healthcare administration, law, risk management, or a related field.
5+ years of experience in compliance, risk management, or regulatory affairs within child care, elder care, home health, or a closely related human services sector.
Demonstrated knowledge of federal and state regulations governing in-home and facility-based child and elder care, including mandated reporter laws, background check requirements, and licensing standards.
Experience developing and implementing compliance programs, policy frameworks, and training curricula from the ground up.
Strong analytical skills with the ability to assess complex risk scenarios and translate findings into clear, actionable policies.
Exceptional written and verbal communication skills
comfortable presenting compliance findings to executive leadership.

Direct experience with multi-state compliance management across diverse regulatory environments.
Familiarity with HIPAA Privacy Rule obligations in a care coordination or case management context.
Experience partnering with legal, insurance, and HR teams on risk and liability matters.
Sick and Caregiving Days.
Professional development initiatives for growth.

Medical, dental and vision benefits within 30 days of hire.
Retirement saving account with matching company contributions.
Mental health benefits.
15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).
Generous parental leave (maternal and paternal) during a new child's first year (born into family or adopted) and pregnancy loss leave.

Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.
What's Next?
We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume.
We understand that there is no "perfect" candidate and never expect every candidate to meet 100% of the qualifications listed above.
We look for our Wellthians to enhance and advance our company from their past experiences.
Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for.
We hope that you're encouraged and even excited by that to get started with our process.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

This listing is sourced directly from Wellthy's careers page and normalized into a canonical job model.