Centific

Director, OneForma Operations

Remote Work( USA) · Director

Sponsorship not specifiedDetected 30 days ago

Data VisualizationLLMsRAGProcess ImprovementPerformance ManagementLeadershipCommunicationCollaboration

About the role

About Centific Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment.
Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers.
Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Provide strategic direction, performance feedback, and career development support to team leads and their direct reports.
Own operational performance tracking and reporting across assigned teams.
Partner with PMO and Platform to maintain, expand, and track OneForma Operations KPIs, providing weekly and monthly insights
Partner with Data and Analytics to extract actionable insights from user, project, and support data.
Collaborate between PMO, Engagement, Support + Product, Engineering to push those priorities forward
Maintain visibility into platform governance updates (owned by Engineering), ensuring full visibility in coordination with PMO and Product Success teams.
Identify process inefficiencies and lead continuous improvement initiatives across operations.
Implement systems and tools that improve information flow, reporting consistency, and team coordination.
Support the VP of Operations in executing new strategic programs (e.g., loyalty initiatives, fraud prevention collaboration, or major platform releases).

8-10 years of experience in operations, community or program management, with at least 3 years in a leadership role managing other managers.
Experience in digital platforms, crowdsourcing, or community-based ecosystems.
Required:
Proven ability to lead multi-disciplinary, global teams.
Strong analytical capability with experience using dashboards, KPIs, or data visualization tools (e.g., Power BI, Tableau, Looker).
Exceptional communication and collaboration skills across technical and non-technical stakeholders.
Demonstrated ability to manage competing priorities and maintain operational consistency in a fast-paced environment.
Preferred:
Familiarity with learning platforms, online engagement, or user support operations.
Exposure to PMO or program governance best practices.
Comfort working across time zones and remote-first environments.
Key Performance Indicators (KPIs)

Coordinate priorities across teams to ensure alignment with OneForma's platform goals and annual operations plan.
Serve as the central point of accountability for cross-departmental execution, removing blockers and ensuring communication flow.
Foster a culture of accountability, clarity, and professional growth across all direct-reporting managers.
Coach managers on communication, delegation, and strategic thinking.
Serve as the operational connector between internal stakeholders within OneForma Operations
Ensure smooth coordination of initiatives and timely communication

Coordinate priorities across teams to ensure alignment with OneForma's platform goals and annual operations plan.

Lead and directly manage the team of operational managers (Support, Engagement, Platform Education, PMO).
Establish clear metrics and KPIs for each function (Support resolution rates, Engagement metrics, PMO delivery timelines, Education completion, etc.).

pplicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy)

This listing is sourced directly from Centific's careers page and normalized into a canonical job model.