Ssctech

Ssctech

Application Support Engineer (SS&C Technologies, Inc.; Waltham, MA) Ref: 00086448

Waltham MA - 10 CityPoint, USA · Mid

Sponsorship not specified$131k-$150kDetected 33 days ago
GitSQLPostgreSQLMySQLAWSAzureCloud PlatformsCI/CDGitHub ActionsJenkinsDatadogDevOpsRESTJiraProcess ImprovementRecruitingCustomer SupportZendeskPostmanCommunicationProblem Solving

About the role

  • The solutions delivered may include client specific projects or Use Case solutions created for future sales.
  • The Professional Services team is comprised team members of varying roles and skillsets located throughout Asia, EMEA, and North America.
  • This role is based in Waltham, MA with a telecommuting benefit; the incumbent must reside within commuting distance of SS&C's Waltham office.

Responsibilities

  • The Application Support Engineer will be part of the Development Team, which is an integral part of the larger, global Professional Services team.
  • Specific responsibilities of the Application Support Engineer include:

Requirements

  • Proficiency in SQL (e.g., MySQL, PostgreSQL) for investigating and validating application data.
  • Strong understanding of REST APIs, HTTP request/response cycles, JSON, and tools such as Postman or cURL.
  • 2 years of experience with observability and logging tools such as Datadog, New Relic, Sentry, CloudWatch, or Splunk.
  • Familiarity with cloud platforms such as AWS or Azure, particularly for diagnostics, log retrieval, and basic infrastructure awareness.
  • Practical knowledge of CI/CD tools (GitHub Actions, GitLab, Jenkins) and change management workflows using ServiceNow, JIRA, or similar tools.
  • 2 years of hands-on experience with ITSM/ticketing platforms such as Zendesk, JIRA Service Desk, or Freshservice.
  • Excellent verbal and written communication skills with the ability to engage diverse stakeholders (technical and non-technical).
  • Collaborative mindset with experience working cross-functionally with Engineering, QA, and Product teams.

Skills

  • Application Support Engineer ( SS&C Technologies, Inc.;

Compensation

  • $131,082 to $150,000 per year.
  • Apply online at https://www.ssctech.com/about-us/careers or send resume to: Pat Ahus, Talent Acquisition, SS&C Technologies, Inc., pat.ahusimhenreoghinan@sscinc.com.
  • Ref: 00086448.
  • Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
  • Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.
  • Massachusetts: The expected base salary for the position is between 131,082 USD to 150,000 USD.

Benefits

  • SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future.
  • Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Company info

  • As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.
  • Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
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