Trella Health
Future Opportunities - Customer Success Managers
Remote - United States
Sponsorship not specifiedDetected 6 days ago
Data AnalysisAccount ManagementCustomer SuccessEHR/EMRPatient CareCommunication
About the role
- Trellavators are collaborative, curious, and committed to doing meaningful work that makes a measurable impact.
- If you are excited by the opportunity to grow your career while helping shape the future of healthcare intelligence, workflows, and outcomes, we would love to meet you.
- Our ideal candidate is someone who has demonstrated success working within healthcare and preferably for high-growth SaaS companies and is passionate about the customer experience.
Responsibilities
- Own a book of business to drive retention and growth rates
- Manage customer renewal and expansion orders for attainment of net retention goals
- Identify risks to customers achieving their stated business goals and collaborate with their account team on how to best mitigate risks
- Passion and empathy to understand your customers and deliver to their needs
- Ability to effectively manage customer relationships at various levels to foster trusting partnerships and navigate conflict if needed
Requirements
- Prior experience in a Customer Success or Account Management role, preferably within a B2B SaaS enviroment
- Must be tech-savvy to be able to understand technical concepts around our product and our customer's requirements
- Proficiency in Client Success and Sales software to manage relationships and price, quote, and book orders
Compensation
- We offer competitive compensation and a comprehensive benefits package designed to support team members inside and outside of work, including:
Benefits
- Develop a comprehensive understanding of typical business challenges faced by customers and map Trella Health capabilities to address their needs
- Foster relationships with stakeholders that lead to advocacy for Trella Health across the care continuum
- Experience with healthcare claims data analysis
- Passion for value-based care and health care policy
- Health, dental, vision, and voluntary benefits
- Competitive salary, incentive compensation, and equity shares
- 401(k) retirement savings
- Flexible PTO and 10 paid holidays
- Flexible work hours
- Paid leave programs
Company info
- empowering meaningful change in healthcare.
- We are building AI-enabled intelligence and workflows that help healthcare organizations make smarter decisions, strengthen operations, and support healthier outcomes for patients.
- Our platform connects health systems and post-acute providers through actionable intelligence and connected workflows that improve how care is coordinated across the healthcare continuum.
- That work starts with our people.
- We move quickly, support each other, keep our commitments, and continuously look for better ways to serve our customers and one another.
- Join Our Talent Community
- As Trella Health continues to grow, we are always interested in considering those who may be a good fit for our team even if we don't have an immediate opening on our career site.
- Follow us on LinkedIn and visit our career page frequently to see an active list of positions we are hiring for.
- Our Customer Success Managers play a critical role supporting new and existing customers throughout their customer journey to oversee the account health and overall retention.
- You will build strategic relationships with our customers' champions to help drive understanding of our solutions and the value it brings to their business.
- If you do not see a position available on the Customer Success team that matches your experience or qualifications, we encourage you to submit your resume or profile, along with any additional information regarding what type of career you may be interested in exploring with Trella Health.
- About the Opportunity
Equal opportunity
- Employer
- Trella Health is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information, or any other protected status as recognized by federal, state, or local laws.
- Trella Health is an equal opportunity employer.
- All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information, or any other protected status as recognized by federal, state, or local laws.
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This listing is sourced directly from Trella Health's careers page and normalized into a canonical job model.