Ossur
Customer Care Specialist - Lower Limb
Orlando, Florida, USA · Full-time
Sponsorship not specified$19k-$23kDetected 37 days ago
CRMAccountingExcelOnboardingResearchCommunicationCollaborationMicrosoft Office
About the role
- Provides customer care support by assisting customers through processing orders, enhancing incoming orders, and coordinating with other departments.
- Supports the Customer Care and field team in achieving goals within the department.
Responsibilities
- Inspect digital scans and physical casts to ensure they are design ready.
- Maintains product and technical knowledge by actively participating in ongoing training and development courses.
Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.
- Proper lifting techniques required.
- Verifies warranties as well as, enters complaints, feedback, and issues authorizations for returns in computer system, solves invoice queries, produces credit notes when required and follows up on them.
- All employees must be aware, have knowledge and shall have received general training in Quality requirements of Össur.
Compensation
- The US base pay range for this full-time position is $19.44 - $23.06 + benefits.
Benefits
- Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
- Reads and understands order forms, measurements, medical terminology, prosthetic fabrication and/or custom bracing instructions.
Company info
- Össur is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations®. Significant ongoing investment in research and development has led to over 2,100 patents, award-winning designs, and successful clinical outcomes.
- Össur is focused on improving people's mobility through the delivery of Prosthetics and Bracing & Supports solutions. Helping people live a Life Without Limitations is why we exist as a company.
- Össur is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations®.
- Significant ongoing investment in research and development has led to over 2,100 patents, award-winning designs, and successful clinical outcomes.
- Össur is focused on improving people's mobility through the delivery of Prosthetics and Bracing & Supports solutions.
- Helping people live a Life Without Limitations is why we exist as a company.
- Beware of fraudulent recruiters impersonating our company.
- Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details.
- We will never ask you for any form of payment during the recruitment process.
- Please make sure you refer to our official website.
- Provides pricing and availability to the customer by referring to product price list and quoting prices or by faxing the prices to customers.
- Maintains professional relationships with internal and external customers.
Equal opportunity
- Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit.
This listing is sourced directly from Ossur's careers page and normalized into a canonical job model.