Global Payments

Global Payments

Client Strategy Executive

CHARLOTTE, NORTH CAROLINA

No sponsorshipDetected 7 days ago
ReactCode ReviewNegotiationForecastingCustomer SupportResearchCommunicationCollaborationPublic Speaking

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odds of building a lasting career here

34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Make your mark at one of the biggest names in payments.
  • Ensures quality service and operational performance within the parameters of program and delivery standards.
  • Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.

Responsibilities

  • Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
  • Participates in and ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes.
  • On call 24 hours a day, 7 days a week, and responds appropriately to ensure Global Payments support groups respond and react accordingly and with empathy to the client impact.
  • Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally. (Client Management)
  • Ensures understanding of the client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
  • For the North America segment, is accountable for invoice accuracy, including research and dispute resolution and understands the financial and compliance impacts of client support.
  • Consistently analyzes and monitors the client's processing environment to identify and implement strategies for operational efficiency and cost savings.
  • Receives support from legal and other key stakeholders for areas outside of the Relationship Management's area of expertise. (Client Growth)
  • Manages sales support resources and work with internal stakeholders to create and deliver propositions. (Client Growth)
  • Works to develop initiatives to improve communications, processes and workflow with clients and within Global Payments to create and maintain positive relationships.

Requirements

  • Required to carry a cell phone and travel to client site(s) as necessary. (Client Management)
  • Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.
  • Combination of relevant training and/ or experience in lieu of degree

Nice to have

  • Typically Minimum 6 Years Relevant Exp
  • Experience in strategic client facing roles, FSM or QSR POS, and/or financial industry.
  • Skills / Knowledge
  • Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways.
  • Some barriers to entry exist at this level (e.g., dept./peer review).
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
  • Communication Skills

Compensation

  • Manages the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output fr

Company info

  • Our inclusive and global teams win together every day.
  • We're proud to have the best minds in the industry, who you can learn from as you grow your career.
  • The people, the energy, the connections - it's unmatched.
  • Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
  • What makes a Globalpayer?
  • Globalpayers think like a client, act like an owner and win as one team.
  • We're curious and innovative - always finding better ways to deliver impact.
  • We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
  • Does this sound like you?
  • Then you sound like a Globalpayer.
  • Apply now to take your career global.
  • https://jobs.globalpayments.com/en/why-global-payments/benefits/
  • Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
  • Diversity and EEO Statements

Visa & Work Authorization

  • Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1
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This listing is sourced directly from Global Payments's careers page and normalized into a canonical job model.