Carrallison

Technical Support Analyst

Jacksonville, FL

Sponsorship not specifiedDetected 1 day ago

AndroidCustomer SupportResearchCollaborationProblem SolvingTime ManagementMicrosoft OfficeSharePoint

About the role

Carr Allison is a well-regarded civil litigation firm, boasting a team of over 150 attorneys across the Southeast.
Our unique philosophy of "early identification - early resolution" has earned us decades of trust and respect from our clients.
At Carr Allison, our success is fueled by the collective efforts of our team, and we believe that an open-door policy is essential to our continued growth.

Document the end user request or issue as well as decisions made, actions taken, and final resolution into the appropriate ticketing and knowledge base system.
Maintain the existing desktop equipment in a stable condition.
Utilize procedures to document problems, recommend constructive improvements to procedures, and ensure updated procedures are written and followed.
Perform equipment and office moves as needed.
Provide weekend support on a team rotation basis.
Technical Support is provided to the Firm during the business hours of 7:00 am - 5:00 pm Monday through Friday with on-call technical support provided on Saturday, Sunday, and Holidays.

A college degree
You must be able to perform the essential duties of the position in a stressful, always fast-paced environment
Escalate requests (when required) to the appropriate member of the IT team.
shift must be covered in the event of absences of other team members.

Must be able to move efficiently through the office to work at each individual user desk, as needed.
Must be able to communicate well to the IT staff in technical terms and in non-technical terms to end users.
Must be able to analyze issues, establish priorities, anticipate consequences, make decisions and act with fine attention to detail.
Must have strong organizational and time management skills with the ability to work in a fast-paced, demanding environment.
Must have the ability to learn new technologies and methodologies, adapt to changes and become proficient quickly.
Requires occasional travel to remote offices.
Advanced knowledge of Microsoft Office 365 desired.
A background in setting up and troubleshooting iPhone, iPad, and Android devices.
Preferred, but not required, experience with Aderant, iManage, SharePoint Online, Power Automate, Intune and PDQ Deploy.
In-depth knowledge and experience with troubleshooting desktop computers and laptop hardware and imaging of the same.
Ability to conduct research for issues relating to laptops, desktops and printers, and other software products as required.
Ability to adhere to the Firm's work rules, procedures, and standards.

This listing is sourced directly from Carrallison's careers page and normalized into a canonical job model.