Metropolitan Commercial Bank

Contact Center Associate

New York, NY

Sponsorship not specified$70k-$75kDetected 7 days ago

RecruitingCustomer SupportCommunicationProblem SolvingMicrosoft Office

About the role

Provide customer service and respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels for Retail and Business clients.
Adhere to company standards for call quality, company policies and procedures.
Efficiently and accurately troubleshoot customer issues and identify solutions, escalate complex issues to supervisors when necessary.

Manage complaints while maintaining an elevated level of customer satisfaction.
Create, manage and follow through appropriate escalations and case creations.
Collaborate with different internal teams such as Operations and Branches to resolve client inquiries.
Our goal is to simplify the customer experience and deliver outstanding service to every client, every time, ensuring high levels of customer satisfaction.
Flexibility and patience to work in a fast-paced environment. Be a team player and maintain a positive outlook.
MCB maintains a drug free workplace.

Working knowledge and understanding of federal/state laws regarding bank operations including NACHA and the FFIEC Guidance as it pertains to electronic banking.
Ability to operate banking software and other general office equipment.
Working knowledge of Microsoft Office products.
Experience with file and data mapping, imports and exports.
Able to work with minimal direction, demonstrate initiative-taking, problem-solving ability, deal with time pressures and changing priorities.
Flexibility and patience to work in a fast-paced environment.

The ideal candidate will possess the following credentials:
At least 2 years' banking experience, particularly in direct-contact customer services.
Treasury management products experience and knowledge.
Prefer a bachelor's degree or equivalent work experience in the field of banking or finance.
Strong organizational, verbal, and written communication skills with a customer-centric attitude.
Potential Salary: $70k - $75k annually
This salary range reflects base wages and does not include benefits, bonus, or incentive pay.

This salary range reflects base wages and does not include benefits, bonus, or incentive pay.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

As a Contact Center Associate, you'll work in an exciting environment where you'll answer questions, solve problems and help our clients achieve financial wellness.

This listing is sourced directly from Metropolitan Commercial Bank's careers page and normalized into a canonical job model.