Aircall.io, Inc.

Aircall.io, Inc.

Confirmed Account Manager

New York Office

Sponsorship not specified$110k-$140kDetected 1 day ago
Product ManagementProduct StrategyAccount ManagementNegotiationOutbound SalesCustomer SuccessCommunication

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odds of building a lasting career here

57Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

16 transfer filings in the last year, covering 16 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
  • Our momentum comes from a simple idea: help teams work smarter, not harder.
  • The result is higher revenue, faster resolutions, and teams that scale with confidence.

Responsibilities

  • Own NRR: Manage the full post-sale lifecycle - driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
  • Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
  • Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
  • Develop Stakeholder Maps: Build and maintain multi-layer relationships - from daily users to senior decision-makers - ensuring alignment, sponsorship, and retention.
  • Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.
  • Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.
  • Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.
  • You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships.
  • We're working to create a place filled with diverse people who can enrich and learn from one another.
  • We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

Requirements

  • Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.
  • Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.
  • Customer-obsessed - curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value.
  • Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.
  • Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively.
  • Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
  • Resilient, driven, and passionate about helping customers realize long-term value through partnership.
  • Excited by innovation and transformation - particularly the opportunity to represent a next-generation AI-powered communications platform.
  • The base salary range for this position is between the $77,000 and $98,000 per year range. This is not including bonuses/commission plans, and other benefits. The OTE of this position is within the $110,000-$140,000 OTE range. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.
  • Base salary range:
  • $77,000 - $98,000 USD
  • Why join us?

Compensation

  • $77,000 - $98,000 USD
  • 💶 Competitive salary package & benefits

Benefits

  • We value ownership, continuous learning, and thoughtful speed.
  • 📚 Fast-learning environment, entrepreneurial and strong team spirit
  • At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
  • We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.

Company info

  • We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
  • Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.
  • By deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience.
  • Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes.
  • Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.

Visa & Work Authorization

  • Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.
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