Pylon Labs
Product Manager (Multiple Openings)
San Francisco
Sponsorship not specifiedDetected 97 days ago
OKRsCustomer Success
About the role
- Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask.
- We're backed by a16z, BCV, General Catalyst, and Y Combinator.
- We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
Responsibilities
- Own a product area end-to-end - with real business stakes
- Span PDE to GTM - work closely with engineering and design to ship, while working with PMM and AEs on positioning and pain points
- For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.
- More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon.
Requirements
- At least a few years of experience
Compensation
- 🗺️ Annual offsite
Benefits
- 🏥 Fully covered medical, dental, and vision insurance for employees
- 🏦 401(k) retirement plan
- 🚆 Commuter benefits
Company info
- Drive a business outcome ($XX ARR or XX enterprise customers). Sub-OKRs around usage are fine but not your main OKR
- Talk to customers every day
- Pylon is the only agentic support platform, purpose-built for B2B companies.
- faster responses, happier customers, and a system that continuously improves itself.
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This listing is sourced directly from Pylon Labs's careers page and normalized into a canonical job model.