Arista Networks
Customer Quality Engineer
Santa Clara, CA, United States
Sponsorship not specified$114k-$167kDetected 15 days ago
Account ManagementSupply ChainERPCustomer SupportMechanical DesignElectrical EngineeringLeadershipCommunication
About the role
- We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world.
- We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Responsibilities
- Manage customer critical quality escalations and drive them to resolution with a strong sense of urgency and accountability
- Orchestrate collaborative responses across Engineering, Account Management, and Customer Support to deliver rapid, definitive solutions
- Deliver crisp, actionable status updates and strategic roadmap overviews to both internal leadership and client-side executives
- Own executive-level reporting and lead high-stakes calls, translating intricate technical challenges into clear, business-oriented summaries for leadership
- Maintain a robust foundational knowledge of networking architectures and the broader Arista product portfolio, complemented by deep, subject-matter expertise in a core set of specialized technologies
- Experience working with contract manufacturing partners
- Ability to influence and motivate internal and external partners
Requirements
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field
Nice to have
- Experience in Failure Analysis, Service, and Repair Operations a plus
Skills
- Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments.
- What sets us apart is our relentless pursuit of innovation.
- Who You'll Work With
Compensation
- The new hire base pay for this role has a pay range of $114,000 to $167,000.
- The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity.
Benefits
- US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection.
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