Cigna
Client Account Support Senior Analyst - Spanish - Houston Area - Hybrid
United States Work at Home · Senior
Sponsorship not specified$57k-$94kDetected 5 days ago
Account ManagementOnboardingCustomer SupportCommunicationProblem SolvingPublic SpeakingFiber Optics
About the role
- Do you enjoy problem solving and helping others achieve the best outcome?
- Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc. - You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation.
- Previous success in delivering Customer and Client communications - Travel expected within the local area to the client's other locations.
Responsibilities
- Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
Requirements
- Bachelor's degree or equivalent related work experience
- Strong customer service experience is required
- Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination
- Bilingual in Spanish and English (verbal and written) Required
- Professional healthcare insurance industry experience is required
- Ability to manage multiple priorities and deadlines independently and pro-actively
- Ability to negotiate, manage expectations and creatively problem-solve effective client solutions
- Excellent presentation skills. Previous success in delivering Customer and Client communications
- Travel expected within the local area to the client's other locations.
Nice to have
- Client facing experience preferred
Compensation
- For this position, we anticipate offering an annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location.
Benefits
- Respond to, own and assist with escalated, complex issues and inquiries from the Client's benefits delivery team and/or the employees.
- You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation.
- Manage new hire onboarding and open enrollment/health fair support
- Assist with onsite client wellness activities
Visa & Work Authorization
- n, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity
This listing is sourced directly from Cigna's careers page and normalized into a canonical job model.