Oden Technologies

Oden Technologies

Customer Success Engineer

Central and Eastern USA

No sponsorship$25k-$40kDetected 79 days ago
PythonAlgorithmsSQLDatabricksMachine LearningAirflowAccount ManagementCustomer SuccessProblem SolvingMentoringSCADA

About the role

  • ABOUT ODEN: Manufacturing is undergoing its fourth industrial revolution, with factory operations increasingly driven by real-time applications that combine process and context data with advanced ML and AI algorithms.
  • This is unlocking a staggering opportunity to improve the efficiency and productivity of existing manufacturing processes.
  • As a Manufacturing AI company, Oden is at the forefront of this revolution.

Responsibilities

  • Own operator and site-level adoption: design and deliver training programs for operators, supervisors, and plant managers - structured, tracked, and iterated over time, not one-off sessions
  • Drive change management at the account level: diagnose why adoption stalls - workflow friction, data trust gaps, organisational resistance - and build targeted plans to fix it, including coaching internal champions to sustain momentum
  • Use SQL and scripting to query platform data, validate deployed configurations, build adoption dashboards, and troubleshoot data pipeline and product issues at customer sites
  • surface risks proactively and drive resolution before they become commercial problems
  • Articulate ROI in the customer's language: OEE improvement, scrap reduction, yield gain, downtime avoided. Own the success metric narrative from first go-live through expansion readiness, and build the data story that justifies additional sites and use cases
  • Contribute to expansion cases by identifying and sizing additional sites, lines, and use cases based on proven deployment success. Working in close partnership with Sales to drive the account strategy and strengthen our executive customer relationships.
  • 4-6 years in a technical customer-facing role - solutions engineering, technical account management, customer success engineering, deployment support, or similar
  • design and deliver training programs for operators, supervisors, and plant managers - structured, tracked, and iterated over time, not one-off sessions

Requirements

  • Demonstrated track record of driving adoption and behaviour change in enterprise customer environments - not just delivering training, but the harder work of changing how people work
  • Experience designing and delivering technical training or enablement programmes for non-technical end users in industrial or operational settings
  • Ability to communicate complex technical concepts clearly across operator, engineering, and executive audiences - and to translate platform outcomes into production impact metrics
  • Bachelor's degree in engineering, computer science, industrial operations, or a related technical discipline
  • Contribute to expansion cases by identifying and sizing additional sites, lines, and use cases based on proven deployment success.
  • Required Experience

Nice to have

  • Direct experience working in manufacturing operations, industrial engineering, reliability, or OT - having worked on or alongside a production floor
  • Familiarity with OEE, fault analysis, predictive analytics, or production AI use cases in a manufacturing context
  • Experience with data pipeline tooling (Airflow, Databricks, or similar) and BI or dashboard platforms
  • Prior experience at a growth-stage industrial technology or SaaS company (30-200 people)
  • Experience working with manufacturing execution systems (MES), SCADA, or advanced analytics platforms in a customer-facing capacity
  • This role may be hired at the Senior Associate level ($95,000-$130,000) or the Senior level ($115,000-$160,000).
  • Candidates must be authorized to work in the United States without current or future employer sponsorship
  • WE PRIORITZE YOUR CAREER DEVELOPMENT, OFFERING PERSONALIZED PATHWAYS FOR GROWTH AND ADVANCEMENT.

Compensation

  • We anticipate the base salary band for this role will be between $95,000 and $160,000, in addition to equity and benefits.
  • This role may be hired at the Senior Associate level ($95,000-$130,000) or the Senior level ($115,000-$160,000).
  • The salary at offer will be determined by factors such as the candidate's experience, knowledge, skills, and abilities, as well as internal equity among our team.
  • At this time, we cannot offer visa sponsorship.
  • Candidates must be authorized to work in the United States without current or future employer sponsorship
  • AT ODEN, WE ARE DEEPLY COMMITTED TO ENSURING THAT EVERY TEAM MEMBER IS ENGAGED IN WORK THEY ARE PASSIONATE ABOUT AND FIND FULFILLING.

Benefits

  • Track adoption health across your account portfolio using platform data (users, active lines, feature penetration); surface risks proactively and drive resolution before they become commercial problems
  • DIVERSITY AT ODEN MEANS BUILDING A TEAM THAT IS RICH ACROSS ALL BOUNDARIES OF RACE, ETHNICITY, GENDER IDENTIFICATION, SEXUAL ORIENTATION, DISABILITY, RELIGION, AGE AND THINKING STYLE.

Company info

  • Coordinate post-sales deployment programs for a portfolio of enterprise manufacturing customers - working alongside Solutions Engineers to drive progress, resolve blockers, and keep implementations on track from kickoff through go-live

Equal opportunity

  • IN ALIGNMENT WITH OUR "PEOPLE FIRST" COMPANY VALUE, ODEN HAS A PASSIONATE INTERNAL TEAM DEDICATED TO THE PROMOTION OF DIVERSITY AND INCLUSION INITIATIVES AS A CORE COMPONENT OF OUR CULTURE.

Visa & Work Authorization

  • At this time, we cannot offer visa sponsorship.
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