MILLS COLLEGE
Senior Benefits Specialist - Analyst
Boston, MA (Main Campus) · Senior
Sponsorship not specified$68k-$96kDetected 1 day ago
ComplianceExcelProcess ImprovementHRHRISCustomer SupportHIPAALeadershipCommunicationCollaborationMentoringOrganizational Skills
About the role
- The role requires a highly organized, detail-oriented professional with exceptional customer service instincts who thrives in a fast-paced, high-volume environment and is comfortable balancing competing priorities across multiple stakeholders.
Responsibilities
- Partner with carriers and vendors to troubleshoot data discrepancies, file feed errors, and billing reconciliation.
- Deliver consistently high-quality customer service, modeling a proactive, empathetic approach to employee engagement.
Requirements
- Strong analytical skills with proven ability to build reports, dashboards, and data analyses (advanced Excel required
Nice to have
- experience with Workday or similar HRIS strongly preferred).
- CEBS, CBP, PHR, or SPHR certification preferred.
Compensation
- $67,855.00 - $95,845.00
- With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role.
- Salary ranges are reviewed regularly and are subject to change.
Benefits
- Serve as a senior point of contact for escalated benefits inquiries from employees and retirees, resolving complex eligibility, enrollment, billing, and claims issues.
- Administer day-to-day health and welfare plan operations, including new hire enrollment, qualifying life events, open enrollment support, and COBRA coordination.
- Retirement Program Administration
- Administer the university's retirement program(s), including enrollment, contribution changes, loans/withdrawals coordination, and vendor data feed oversight.
- Support annual retirement plan compliance activities (e.g., nondiscrimination testing coordination, Form 5500 support, plan audits).
- Serve as the primary liaison with retirement plan recordkeepers and investment providers on day-to-day service issues.
- Assist employees with retirement planning questions and coordinate financial wellness education sessions.
- Build and maintain recurring and ad hoc reports and dashboards on benefits utilization, retirement participation, and plan costs to support decision-making.
- Support the Associate Director and Manager, Benefits with data and analysis for RFPs, renewals, and executive-level presentations.
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