WorldStrides

Program Coordinator - Seasonal

United States · Contract

Work authorization required$500k-$900kDetected 81 days ago

Account ManagementCustomer SupportCommunication

About the role

Company Introduction WorldStrides is the global leader in educational travel and experiential learning.
WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports.
Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Supports Sales and Account Management teams with proofing operational requests, reviewing pricing, drafting and reviewing itineraries, handling itinerary changes, tour customizations, general destination/product information, answers to pricing and itinerary specifics, and special requests by using knowledge of program destinations, systems and/or communicating with AM/Sales and Product Delivery teams.
Supports sales and account management by answering questions, providing recommendations and completing tasks within the tour life cycle.
Provides support on other projects and tasks as requested by management. May be assigned responsibilities related to group management, pricing, or program operations/management.
Maintain knowledge of company policies and procedures so as to serve as an effective staff member.
Support company policies and management decisions with a sense of urgency and professionalism.
Develop and maintain a culture of teamwork, positive communication, and fulfilling the WorldStrides mission.
The Program Coordinator provides support to Sales, Account Management, and Operations teams for the K12 Group Domestic lines of business by ensuring completeness and accuracy on all tasks.

Some travel to other WorldStrides offices may be required
Ability to communicate clearly and effectively and with a positive and professional demeanor with internal staff and management.
Ability to problem-solve and make business decisions confidently.
Ability to communicate clearly and effectively and with a positive and professional demeanor with internal staff and management. This includes in person, phone calls, video calls, email and online chat.
Close attention to detail and extremely organized.
Handles pressure well and can multi-task.
Sense and implementation of urgency
Demonstrates initiative and pro-active approach when needing to source solutions
Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.
Concern for how decisions impact customer experience and the bottom line.
Collaborative nature working with team members across different offices with different responsibilities.
General understanding of the student travel industry, with focus on group travel and/or the WorldStrides business model.
Knowledge of Domestic US and some international destinations. Personal travel/onsite experience preferred.

Company Introduction
The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world.
Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.
Some travel to other WorldStrides offices may be required; no more than once per year.
Seasonality relates to peak volumes of itinerary work and is subject to change. Example of hours can rage from 2-40 hours per week as season demands. Approximately 500-900 hours per year but may vary.
Write performance appraisals on an annual basis to be reviewed with Team Leader.

WorldStrides is the global leader in educational travel and experiential learning.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging.

WorldStrides will only employ those who are legally authorized to work in the United States.
This is not a position for which sponsorship will be provided.
Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

This listing is sourced directly from WorldStrides's careers page and normalized into a canonical job model.