Obsidian Security

Senior Support Engineer

US Remote (East/Central) · Senior

Sponsorship not specified$100k-$130kDetected 1 day ago

PythonSnowflakeDatabricksGCPOAuthLLMsRAGAgentic AISalesforceCustomer Support

About the role

Obsidian Security protects organizations against threats across their SaaS and identity environments.
This is a hands-on individual contributor role for someone who is equally comfortable resolving the toughest customer issue in the queue and turning that resolution into automation that prevents the next one.

Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems, including automated triage, resolution, and knowledge retrieval.
Convert your own resolution work into reusable automation, playbooks, and knowledge that agentic systems can execute without human involvement.
Set the technical quality bar for the support function and mentor other engineers on it.
Demonstrated experience building or tuning automation or agentic and LLM-based support tooling, or clear aptitude and appetite for doing so.
Head of Customer Support

The ability to translate messy, one-off escalations into repeatable, automatable solutions.
Comfort operating with ambiguity in a function that is being actively rebuilt around technology.

Scripting or coding ability, for example Python, and comfort debugging at the API level.
Experience with LLM and agent frameworks, retrieval-augmented generation, or workflow automation.
Familiarity with identity provider and SaaS administrative APIs, such as Microsoft Graph and Entra, or comparable platforms relevant to SaaS security.
Our US based employees enjoy:
Personal and professional development resources
Pay Transparancy
We value diversity and hire for talent, passion, and compassion.
In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

securing SaaS apps where business happens-Microsoft 365, Salesforce, and hundreds more.
Obsidian was built by leaders who redefined endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black.
Now, they're transforming how SaaS is secured.
Major announcements are on the horizon.
Senior Support Engineer

Our competitive benefits packages are designed to support our employees' well-being, both at work and at home.
Competitive compensation with equity and 401k
Comprehensive healthcare with dental and vision coverage
Flexible paid time off and paid holiday time off
12 weeks of new parent or family leave
For more details on our US benefits, or for information on our international benefits, please see here.
In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.

Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia.
We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including many of the world's largest Fortune 1000 and Global 2000 companies.
Founded in 2017 and backed by top investors like
What we're looking for
At Obsidian, we are proud to be an equal-opportunity employer.

This listing is sourced directly from Obsidian Security's careers page and normalized into a canonical job model.