Agilent Technologies

Agilent Technologies

Scheduling Operations Manager - US Northeast Territory

US-DE-Wilmington · Full-time

Sponsorship not specified$98k-$153kDetected 16 days ago
AccessibilityCRMSAPCustomer SupportLeadershipCommunicationCollaborationProblem Solving

About the role

  • Job Description As our Scheduling Manager you will be leading a high-performance scheduling team, focusing on customer and employee experience while supporting the business in revenue growth, driving efficiency and profitability.
  • The scope of this role includes the development of the strategic vision for your team as well as the ability to successfully execute the strategy in a systematic and consistent manner to achieve the desired results.
  • Applications for this job will be accepted until at least July 9, 2026 or until the job is no longer posted.

Responsibilities

  • Utilize metrics and quality measurements to optimize the customer experience during the scheduling process
  • Lead change management efforts by driving the planning, communication, implementation, and adoption of organizational and operational changes while minimizing business disruption.

Requirements

  • 6+ years of customer service, scheduling or relevant experience.
  • Advanced conflict resolution and problem-solving skills required.
  • Demonstrated knowledge of the service business and a solid understanding of the scheduling coordinator role and responsibilities.
  • Experience leading an organization through significant change, maintaining a positive and inspirational point of view.
  • Demonstrated knowledge of customer preferences, needs, and expectations.
  • ability to communicate effectively at all levels of the organization.
  • The Scheduling Manager must have strong organizational and operational leadership capabilities coupled with industry knowledge, creativity, strong communication skills, and customer centric focus.
  • Academic/ higher education degree is preferred, though we will also consider applicants with an equivalent combination of education, training, and relevant experience.
  • 2+ years of demonstrated management skills and ability to design and execute processes and initiatives with little to no supervision.
  • Effective interpersonal and cross-functional collaboration skills including strong influencing skills.
  • Excellent written and verbal communication skills
  • Additional Details
  • This job has a full time weekly schedule. Applications for this job will be accepted until at least July 9, 2026 or until the job is no longer posted.
  • The full-time equivalent pay range for this position is $97,920.00 - $153,000.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Nice to have

  • Familiarity of software applications such as SAP/CRM are a plus.

Compensation

  • Effective management of scheduling coordinators that are responsible for service delivery of installations, repairs, and annual maintenance for Agilent instrumentation
  • The full-time equivalent pay range for this position is $97,920.00 - $153,000.00/yr plus eligibility for bonus, stock and benefits.
  • During the hiring process, a recruiter can share more about the specific pay range for a preferred location.

Benefits

  • Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
  • Pay and benefit information by country are available at: https://careers.agilent.com/locations

Company info

  • Collaborate with the US Call Centers Managers, Field Service Business Managers and Sales Managers to ensure we are meeting and exceeding customer expectations
  • Oversee and ensure conflict/escalation resolution between employees and customers
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This listing is sourced directly from Agilent Technologies's careers page and normalized into a canonical job model.