Dedicated IT

Dedicated IT

Onsite IT Engineer - Vero Beach

Vero Beach, FL · Full-time

Sponsorship not specified$70k-$80kDetected 22 days ago
Account ManagementVendor ManagementDNSFirewallVPNCiscoEHR/EMRLeadershipCommunicationCollaborationProblem SolvingMentoringSharePoint

About the role

  • Schedule: Full-time onsite at client office

Responsibilities

  • Enterprise Desktop Management: Deliver comprehensive support for workstation hardware and software (Windows/Mac OS) and mobile devices, ensuring seamless operations for end users and proactively optimizing their experience.
  • Advanced Support Ticket Resolution: Efficiently resolve and document complex support tickets using ConnectWise, maintaining a customer-focused approach across calls, chat, and email. Handle escalated issues that require deeper technical insight.
  • Windows & Virtual Server Management: Manage Windows environments and virtual server infrastructures, performing tasks like advanced file permissions management, Active Directory administration, and supporting enterprise-level configurations.
  • User Training & Technology Mentorship: Deliver training sessions for end users, focusing on advanced IT tasks and best practices, while mentoring them to increase tech confidence and productivity.
  • Executive IT Support: Provide direct, high-level support to executive and senior leadership, ensuring their technology needs are met promptly and professionally with a focus on maintaining business continuity and efficiency.
  • Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times.
  • Collaborate closely with clients, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience.
  • Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction.
  • Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting.
  • Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning.

Requirements

  • High School Diploma or GED required.

Nice to have

  • CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred
  • relevant experience will be considered in lieu of specific certifications.
  • 5+ years in a helpdesk or similar advanced technical role, required.
  • Prior experience in a Managed Service Provider (MSP) environment is preferred.
  • Experience with ConnectWise preferred
  • Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred

Compensation

  • $70,000 - $80,000 / year
  • In this role, you'll have access to state-of-the-art hardware, powerful automation tools, and resources to help you deliver exceptional technical support.
  • You'll work directly with users onsite, offering fast and effective solutions, and partner with client executives on both short- and long-term IT strategies.
  • Your presence will ensure our clientele feel supported, no matter where they're located.
  • Our Onsite IT Engineers are the face of our company, driving client success through innovative problem-solving and impactful solutions.
  • If you're excited about taking on infrastructure projects and developing your expertise, we'd love to hear from you!

Benefits

  • Including medical, dental, and vision coverage to keep you and your family well.
  • 401K with Company Match: Start planning for your future with our competitive retirement savings plan.
  • Generous Time Off: Enjoy 9 paid company holidays, 3 weeks of PTO, plus an additional week of sick leave.
  • Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career including cert reimbursement, involvement in infrastructure projects, and mentorship.

Company info

  • Start planning for your future with our competitive retirement savings plan.
  • Dedicated IT
  • Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare.
  • Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT.
  • Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.
  • At Dedicated IT, we are invested in our employees.
  • Their goals, growth, and success (both professional and personal) are a top priority.
  • We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
  • https://www.linkedin.com/company/dedicated-it/posts/?feedView=all
  • https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm
  • Position Summary
  • Join a team that values work-life balance and a supportive, collaborative environment.
  • This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more.
  • Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings.
  • These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.
  • Thanks for your interest in Dedicated IT!

Equal opportunity

  • Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.

Visa & Work Authorization

  • al employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any ot
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This listing is sourced directly from Dedicated IT's careers page and normalized into a canonical job model.