Subbase

Customer Success Director

Fort Lauderdale, FL · Director

Sponsorship not specified$25k-$35kDetected 4 days ago

Project ManagementHubSpotSalesforceCRMAccount ManagementForecastingProcurementCustomer SuccessCommunicationCollaboration

About the role

You'll be the primary point of contact for enterprise construction customers, driving adoption, renewals, and expansion while acting as their advocate inside SubBase.
This role reports directly to the VP of Customer Success and will help shape how we scale enterprise CS as the team grows.
This is a relationship-driven, field-facing role.

Own a portfolio of enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion.
Build and execute account success plans aligned to each customer's operational and business goals.
Drive product adoption across field and office users, including PMs, procurement leads, and finance stakeholders.
Identify expansion and upsell opportunities and partner with Sales to execute them.
Own renewal forecasting and retention for your book of business; proactively manage and de-risk accounts showing signs of churn.
Develop repeatable playbooks for onboarding and QBRs as one of the team's first enterprise-focused CSMs.

Experience with CRM and CS tooling (e.g., Salesforce, HubSpot, Gainsight, or similar).
Strong project management skills - you can run a complex onboarding or rollout without losing the thread.

Track account health, usage, and sentiment, and report trends and risks to the VP of Customer Success.

You should expect to travel 25-35% of the time to meet customers on-site - at job sites, regional offices, and industry events - building the kind of trust that a video call can't replicate in the construction industry.

This listing is sourced directly from Subbase's careers page and normalized into a canonical job model.