Newoakland

Call Center Representative

Southfield, Michigan · Full-time

Sponsorship not specifiedDetected 4 days ago

ComplianceProject ManagementCustomer SupportHIPAAEHR/EMRCommunicationAdaptability

About the role

The Call Center Representative plays a crucial role in ensuring seamless access to New Oakland Family Center's services by professionally responding to all incoming inquiries and requests.
The representative must prioritize excellent customer service and demonstrate adaptability to varying call volumes.
Effective communication and adherence to organizational protocols are essential to delivering a high-quality experience for consumers and staff.

Manage prior authorization requests by gathering necessary information, coordinating with providers, and following up to ensure approval.
Perform other duties as assigned to support clinic operations.
Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
The workspace must maintain a quiet and professional environment including minimizing noise and distractions to ensure a safe, confidential and supportive atmosphere for consumers in accordance with professional and ethical standards.

High school diploma or equivalent required.
Strong communication and coordination skills, with the ability to work effectively with diverse populations.
Ability to work in a fast-paced environment while maintaining professionalism and customer service focus.
Ability to work collaboratively within a multidisciplinary team.
Ability to effectively engage diverse populations, including children, adolescents, and adults.
Full-time, shift-based schedule as determined by the Director or Supervisor, including one required weekend shift per month.
Verify Medicaid insurance and assists with other billing matters when required.
Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary.
Proficiency in data entry and electronic medical records (EMR) systems preferred.
Desired Skills
Strong multitasking abilities, with effective time and project management skills.
Excellent written and verbal communication skills.
Exceptional attention to detail and accuracy.

Promptly and professionally answer calls, complete phone intakes, and handle medical service requests and inquiries, including verifying and rescheduling appointments and initiating treatments.
Demonstrate flexibility in providing call center coverage through scheduling adjustments for absences, events, or call volume changes.
Participate in team meetings, support a collaborative environment, and provide flexible coverage.
Maintain a positive, adaptable attitude, embrace learning opportunities, and implement feedback for professional growth.
This includes but is not limited to Office 365 and Electronic Medical Record systems.
Assist with scheduling and rescheduling all routine and non-routine medical services for all New Oakland locations.

This listing is sourced directly from Newoakland's careers page and normalized into a canonical job model.