Auto Electric Service
Service Consultant
Regina, Saskatchewan, Canada
Sponsorship not specifiedDetected 181 days ago
Customer SupportCommunicationCollaborationProblem Solving
About the role
- As a Service Consultant, you will be the primary point of contact for customers requiring vehicle maintenance or repair.
- You will listen to customer concerns, prepare accurate repair orders, coordinate with technicians, and guide customers through service recommendations with clarity and integrity.
- You play a vital role in driving customer satisfaction, retention, shop productivity, and overall service excellence.
Responsibilities
- Collaborate closely with technicians to ensure clear communication and productivity targets are met.
- Administrative & Operational Support Maintain accurate customer and vehicle records in approved systems.
- Prepare estimates for parts and labour and manage warranty claims when applicable.
- Distribute business cards and shop literature to support brand awareness and repeat business.
- Maintain a clean, organized workspace and uphold professional appearance standards.
- Manage multiple tasks accurately while adapting to changing priorities.
- Actively listen to customer concerns, ask relevant questions, and perform initial walk-around inspections.
Requirements
- Arrange customer transportation when required.
Nice to have
- & Credentials 1-2 years of automotive service experience preferred (dealership or service centre experience an asset).
Benefits
- Apply a consultative approach to service sales, emphasizing long-term vehicle health and value.
- Deliver a consistent "WOW" experience through professionalism, education, and value-added services.
Company info
- Customer Service & Client Experience Greet all customers in a friendly, professional manner-both in person and by phone.
- Ensure vehicle inspections are completed prior to discussing findings and recommendations with customers.
- Our Service Consultants are central to this commitment-serving as the key connection between customers, technicians, and service operations.
- We are seeking a motivated, customer-focused Service Consultant who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a "WOW" customer experience.
- About the Role As a Service Consultant, you will be the primary point of contact for customers requiring vehicle maintenance or repair.
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This listing is sourced directly from Auto Electric Service's careers page and normalized into a canonical job model.