Caci
Service Center Frontline Account Manager
Denver, CO, US · Full-time
No sponsorship$58k-$117kDetected 5 days ago
TypeScriptLinuxCybersecurityCRMCustomer SupportDNSLeadershipCommunicationAdaptabilityMicrosoft Office
About the role
- You will be responsible for incident triage, ticket creation in a web-based CRM, initial troubleshooting, and escalation where appropriate-ensuring issues are resolved promptly or directed to the correct technical teams.
- This role requires a high level of technical aptitude, communication skills, and multitasking ability, along with a strong commitment to customer satisfaction and operational excellence.
- You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
Responsibilities
- Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Requirements
- Current DoD 8570 IAT Level II Certification (e.g., Security+) required.
- Minimum 3 years of experience in Help Desk support, IT service desk, or systems administration roles.
- Experience with Microsoft Active Directory administration (user accounts, group policies, access permissions).
- Familiarity with RSA token administration or similar authentication systems.
- Experience administering or supporting UNIX, Linux, and Windows server/client environments.
- Knowledge of or hands-on experience with virtualization platforms, especially VMware.
- Familiarity with enterprise monitoring tools such as HP OpenView or CA Concord.
- Microsoft Office Specialist certification or demonstrable proficiency with Office suite.
- Experience supporting or interacting with Enterprise Management Systems.
- What You Can Expect:
- HDI Customer Help Desk Analyst certification or equivalent.
Skills
- As a key member of the
Compensation
- There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
- We offer competitive compensation, benefits and learning and development opportunities.
- The proposed salary range for this position is:
- $58,400 - 116,900 USD
Benefits
- Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
- At CACI, you will receive comprehensive benefits such as
- healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Company info
- At CACI, we place character and innovation at the center of everything we do.
- As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
- CACI values the unique contributions that every employee brings to our company and our customers - every day.
Equal opportunity
- CACI is an Equal Opportunity Employer.
This listing is sourced directly from Caci's careers page and normalized into a canonical job model.