Zip
Post-Sales Enablement Manager
Toronto
Sponsorship not specifiedDetected 4 days ago
Agentic AISalesValuationProcurementERPCustomer SuccessZendeskLeadershipCommunicationCollaboration
About the role
- Identify enablement gaps directly from the field and translate front-line feedback into scalable, high-impact training content and playbooks.
- We are looking for a strategic, execution-oriented Post Sales Enablement Manager to join our team.
- Communication & Collaboration: Exceptional communication, presentation, and storytelling skills.
Responsibilities
- Direct experience building enablement programs for post-sales roles such as Professional Services, Solutions Consulting, Implementation, Customer Success, Support, or similar customer-facing teams
- Build and manage comprehensive onboarding programs for post-sales roles, including Solutions Consultants, implementation resources, and other customer-facing delivery functions.
- Build reporting and dashboards to provide leadership with deep visibility into enablement program completion, baseline readiness, and actual field adoption.
- Support post-sales managers with readiness tracking, reinforcement strategies, and ongoing development planning for their teams.
- You will bridge the gap between Product, Product Marketing, and our Postsales organization, ensuring our team is fully equipped to drive user adoption, customer retention, and net revenue retention (NRR).
- Postsales Expertise: Direct experience building enablement programs for post-sales roles such as Professional Services, Solutions Consulting, Implementation, Customer Success, Support, or similar customer-facing teams
- 🚠 Team building events & happy hours
- We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.
Requirements
- 5+ years of experience in Post-Sales Enablement, Instructional Design, or solution implementation within a fast-paced B2B SaaS environment.
- A self-starter mindset with the ability to thrive in a fast-growing, dynamic startup environment.
- You are comfortable managing multiple projects simultaneously from concept to completion.
- Agility & Ownership: A self-starter mindset with the ability to thrive in a fast-growing, dynamic startup environment.
- Analytical Mindset: Ability to map enablement initiatives back to core business metrics like TTV, NRR, CSAT, and Net Retention.
Benefits
- 📈 Start-up equity
- 🦷 Full health, vision & dental coverage
- 🚍 Commuter benefit
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget
- Design assessments, certificates of completion, and readiness checkpoints to validate learning retention and practical field execution capabilities.
- Partner cross-functionally with Solutions, Product, Support, and Education teams to keep enablement materials highly accurate, current, and usable.
- Organize and maintain enablement content across internal learning management systems (LMS) and knowledge repositories, such as Skilljar, Zendesk, and shared documentation spaces.
- This role will report to the Partner Success Manager and work closely with Solutions, Customer Success, Partnerships, Product, Support, and Education teams.
Company info
- At Zip, we're committed to providing our employees with everything they need to do their best work.
- We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.
This listing is sourced directly from Zip's careers page and normalized into a canonical job model.