Assort Health
Senior Agent Product Manager
San Francisco · Senior
Sponsorship not specifiedDetected 12 days ago
SQLSalesVoIPEpicEHR/EMRLeadershipCommunicationTime ManagementAdaptability
About the role
- You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up.
- An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery.
- What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 210 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.
Responsibilities
- Lead complex, multi-stakeholder customer implementations autonomously - including new specialties, new products, and multi-site rollouts
- Own strategic customer relationships during implementation end-to-end, including navigating challenging conversations and setting clear expectations
- define, partner with eng/product to action, and measure results
- Build new scalable processes, best practices, and systems from scratch - not just improving what exists, but creating infrastructure that outlasts your direct involvement
- Drive automation and efficiency across the team by designing and implementing tools, workflows, and systems that reduce operational burden
- Collaborate with our Operations Analyst team to support thorough QA/QC and develop insightful internal and customer-facing reporting
- able to own difficult customer conversations and build trust across diverse internal and external audiences
- Strong analytical skills: able to identify trends across a customer portfolio, develop structured recommendations, and present findings to senior leadership
- Identify high-impact product improvements by analyzing user behavior and customer outcomes; define, partner with eng/product to action, and measure results
Requirements
- 4-6 years of experience in Consulting or Implementation, or a similar post-sales role
Skills
- Experience translating business needs into actionable requirements for technical teams - and following through to delivery
- Proficient in efficiency tooling (e.g., SQL, Claude Code, Retool, or similar)
- Ruthless prioritization and strong time management across a portfolio of concurrent high-complexity accounts
- Passion for helping healthcare organizations and colleagues
- Experience working with or within MSO, PE-backed, or enterprise health system accounts
- Familiarity with EHR systems (Epic, Athena, NextGen, ECW) or VOIP platforms (RingCentral, Twilio)
- Prior experience in a health tech or AI company
- Willingness to travel 4x per year for team offsites and customer onsite sessions
- Nice to Haves
- 🩺 Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
- 🥗 Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.
- 👵 401(k) - Build your retirement savings.
Compensation
- Willingness to travel 4x per year for team offsites and customer onsite sessions
Benefits
- 💸 Competitive Compensation - Including salary and employee stock options so you share in our success.
- 📚 Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
- 💻 Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
- 🏖 Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
- 💪 Fitness Stipend - Your wellness matters.
- We reimburse monthly membership costs to support your health.
- 🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
- Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients.
- If you want to make healthcare accessible for everyone, we'd love to hear from you!
- Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.
Company info
- Partner with engineering to design and build dashboards, reporting, and tooling that drive decisions for customers and internally
- Our company values guide how we work-they are present in how we show up, make decisions and work together to move our mission forward.
- Our team is growing and we are looking for motivated, hardworking, and passionate talent.
Apply directly at Assort Health →Create a free account for alerts like thisView Assort Health immigration profile
This listing is sourced directly from Assort Health's careers page and normalized into a canonical job model.