Hard Rock Int'l USA

Manager, Cafe Operations

Hard Rock Cafe Atlanta

Sponsorship not specifiedDetected 6 days ago

ExpressCustomer SupportLeadershipCommunicationProblem Solving

About the role

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes.
HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform.
In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study.

The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
Manage labor schedules in line with the cafe's budget and forecast models.
Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock's brand standards.
Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
Support staff development and advancement along well-defined career paths.
Possess a self-motivated approach to their own personal and professional

3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.
Ability to learn and bring "out of the box" ideas to their team.
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.

Genuine enthusiasm and aptitude for serving people.
Excellent verbal and written communication skills.
High level of business acumen and common sense.
Must possess strong communication and listening skills, excellent speaking, reading and writing.
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Multiple language abilities a plus, fluency in English required.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
Ability to turn or twist body parts in a circular motion.

www.gotoworkhappy.com/benefits
Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us.
We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
Benefits may vary with employment status.
Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year.

This listing is sourced directly from Hard Rock Int'l USA's careers page and normalized into a canonical job model.