Angi
Manager, Care Operations
Remote - United States
Sponsorship not specified$80k-$125kDetected 35 days ago
Data VisualizationForecastingCommunicationAdaptability
About the role
- Angi's Care Operations team coordinates the staffing strategy for phone agents across multiple lines of business.
- The key mission for our phone reps is to help pros who work with Angi or want to work with Angi get the most out of the partnership.
- Join us in reshaping how Angi engages with pros as the Manager of Care Operations!
Responsibilities
- Lead a small team who will support you with pro forecasting, reporting, and vendor communication
- Develop and disseminate monthly staffing forecasts derived from Finance projections and volume trends
- Become an expert in the tools (including AI) / platforms we use as well as performance trends to optimize call efficiency and drive financial KPIs
- Proactively identify challenges and support projects to address recurring production bottlenecks and roadblocks
- Enhance our reporting capabilities, working with the Data & Analytics team to build reports, coordinate analyses, and leverage insights to hold external vendors accountable and inform strategic business decisions
- A strategic thinker who can translate ideas into actionable plans that drive business growth and operational efficiency
Requirements
- A bachelor's degree, or equivalent practical experience that demonstrates comparable knowledge and capability
- 2-4 years of professional experience in operations, strategy, or a closely related field, with a track record of driving measurable results
- Hands-on experience with business intelligence tools such as Looker or Tableau to investigate questions with data and make informed decisions
- Previous experience in a fast-paced environment, demonstrating adaptability and a willingness to wear multiple hats
- A collaborative approach, with the ability to work cross-functionally and influence decision-making within our team
Compensation
- The salary band for this position ranges from $80,000-$125,000, commensurate with experience and performance.
- Compensation may vary based on factors such as cost of living.
- The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
Benefits
- This position will be eligible for a competitive year end performance bonus & equity package.
- Full medical, dental, vision package to fit your needs
- Flexible vacation policy; work hard and take time when you need it
- Pet discount plans & retirement plan with company match (401K)
Company info
- Founded in 1995 as Angie's List and rebranded in 2021
- Global company with 9 brands in 8 countries and employees worldwide
- Homeowners have turned to us for 300 million home projects and counting
This listing is sourced directly from Angi's careers page and normalized into a canonical job model.