Sprinklr

Lead Customer Success Manager - CCaaS

United States - Texas - Remote

Sponsorship not specified$25k-$50kDetected 30 days ago

Product ManagementProduct StrategyProject ManagementSocial Media MarketingAccount ManagementRecruitingCustomer SuccessResearchLeadershipCommunicationMentoring

About the role

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
We believe it is important to take time off - it is essential for your mental and physical wellbeing.

Responsibilities

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Build customer champions and advocates to ensure clients can articulate and understand the value Sprinklr is driving to their business.
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
Co-develop customer outcomes plan to deliver on agreed KPI's and success metrics.
to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve.
Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

Nice to have

Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
Ability to travel between 25-50% of the time.
Candidates local to clients strongly preferred.

Skills

Minimum of 6 years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development.
Strong program management experience overseeing large, cross-functional teams to ensure timely execution of deliverables.
Ability to travel between 25-50% of the time. Candidates local to clients strongly preferred.
Project Management Professional certification (PMP, PMI-PMP, LSS) a plus.
Bachelor's degree from an accredited college or university, or relevant experience.
Sprinklr is here to do three things:
To learn more about employee benefits by region, click here.

Compensation

$134,000 - $223,000 The base salary range for this role is shown above.
At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location.

Benefits

the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection.
Meticulously track customer health data using CSP tools, including; product and feature adoption, and consumption against Sprinklr contract commitments.
Accountable in using customer health data to drive customer management activities, inform recommendations and manage risk.
We offer a comprehensive suite of benefits designed to help each member of our team thrive.
We offer you and your family voluntary healthcare coverage in countries where applicable.
We provide Sprinklrites with paid time off to recharge and spend time with loved ones.

Company info

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer.
While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.

Equal opportunity

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment.
We fervently believe every employee matters and should be respected and heard.
We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.

Visa & Work Authorization

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This listing is sourced directly from Sprinklr's careers page and normalized into a canonical job model.