Goodleap
IT Support Specialist
Plano, TX · Mid
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($58,400) is below the Level I prevailing wage of $69,597. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Bioengineers and Biomedical Engineers (17-2031) · Dallas-Fort Worth-Arlington, TX. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- You will answer technical questions, troubleshoot problems, and guide users to gain productive use of our software and systems.
Responsibilities
- As an IT Support Specialist, you need to demonstrate competent IT literacy and ability around applications and systems.
- Provide assistance for items escalated to level 2 help desk support.
- Maintain inventory by placing orders and tracking hardware and software.
- "Own" IT by having pride in your high-quality work.
- Display absolute integrity and discretion in performing support responsibilities.
Requirements
- it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.
- If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!
- Required Skills, Knowledge & Abilities
- Good interpersonal skills, including the ability to clearly communicate with less technical individuals.
- Solid knowledge of general office software: Windows 10, MS Office, etc.
- Knowledge of company supported applications such as Exchange, Active Directory, DNS and virtual machines.
Nice to have
- Answer staff questions about all company supported hardware and software.
- Provide creative solutions for difficult, complex ongoing problems.
- Identify, analyze, and provide preventative solutions for problematic trends.
- Recommend improvements to IT operations and processes.
- Apply knowledge of enterprise-level, IT best practices.
- Provide technical training and new hire orientations as required.
- Participate in projects, tasks and responsibilities including emergencies and routine after-hours on-call rotation.
- Other duties as assigned.
Compensation
- $58k-$68k
Company info
- We are committed to protecting your privacy.
- The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.
- The IT Support Specialist is part of our Employee Technology Enablement team, which owns IT support, from on-boarding new employees to supporting our existing employee base across the US and Mexico.
Visa & Work Authorization
- Please note: This role is not eligible for visa sponsorship.
This listing is sourced directly from Goodleap's careers page and normalized into a canonical job model.