Gnw
Licensing Representative
Remote (US)
No sponsorshipDetected 31 days ago
Customer SupportResearchLeadershipCommunicationOrganizational Skills
About the role
- As an Operations team member, you'll play a crucial role in delivering world class customer service and capabilities to our policyholders-now and in the future.
- The Licensing Representative role is responsible for handling inbound calls, emails, and transactions as a frontline contact.
- They must provide an excellent customer experience that is professional, accurate, and compliant with all necessary guidelines.
Responsibilities
- Deliver a high-quality customer experience by providing clear, accurate, and compliant information while resolving inquiries efficiently and with attention to detail
- Assist with more complex agent or firm complaint research as needed to support timely and accurate resolution
Requirements
- 1+ years of experience in a customer service, operations, or administrative support role, ideally in a fast‑paced or regulated environment
- Comfort working with computers and technology, including basic proficiency with office applications and the ability to navigate multiple systems efficiently
- Ability to follow established policies, procedures, and compliance requirements while ensuring accuracy and quality in all work
- Strong time‑management and organizational skills, with the ability to work independently, prioritize work, and complete required follow‑up tasks
- Ability to work collaboratively in a team environment while also managing autonomous work throughout the day
- They are required to document all calls, emails, and transactions clearly and concisely, and complete all required follow-up work.
- Maintain thorough, clear, and concise documentation of all calls, emails, and transactions within multiple systems, including completing all required follow‑up actions to resolution
Nice to have
- Prior call center experience preferred, particularly in an inbound, metrics‑driven environment handling phone calls, emails, and/or service transactions
- Previous experience in the insurance or financial services industry
- Some college coursework or a completed associate's or bachelor's degree
- Completion of, or familiarity with, industry‑related coursework or certifications such as AHIP and/or LOMA
- We're committed to making a difference in our employees' lives.
- Multiple 401(k) Savings Plan Options
Compensation
- The base salary pay range for this role starts at a minimum rate of $39,500 up to the maximum of $60,700.
- In addition to your base salary, you will also be eligible to participate in an incentive plan.
Benefits
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
- We create fulfilling purpose-driven careers by learning from the world and each other.
Company info
- At Genworth, we empower families to navigate the aging journey with confidence.
- We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are.
- Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day.
- We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed.
- We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates.
- We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
- Serve as a frontline point of contact for internal and external customers by professionally handling inbound phone calls, emails, and service requests related to producer licensing and appointments
- Communicate effectively and professionally with customers, teammates, leaders, and business partners while adhering to call and email quality standards
- Identify patterns, trends, or potential issues impacting customers or processes and proactively escalate insights to leadership
- Make it human. We care about the people that make up our customers, colleagues, and communities.
- Make it about others. We do what's best for our customers and collaborate to drive progress.
- Candidates are expected to have consistent, reliable and predictable attendance during the duration of virtual classroom training and upon successful completion of training to support the needs of our customers.
Visa & Work Authorization
- At this time, Genworth will not sponsor a new applicant for employment authorization for this position
This listing is sourced directly from Gnw's careers page and normalized into a canonical job model.