Coupa

VP, Coupa Pay Success - 11471

Pittsburgh, Pennsylvania, United States · Vp

Sponsorship not specified$208k-$291kDetected 84 days ago

Product StrategySAPSupply ChainERPHRISOnboardingCustomer SuccessLeadershipCommunicationCollaborationNetSuite

About the role

Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

Maintain a comprehensive view of the Pay transaction revenue opportunity across the customer portfolio, using data-driven analysis to prioritize team focus and identify the highest-impact paths to transactional volume growth.
Drive the adoption of Coupa's AI-led innovations for Coupa Pay to demonstrate market leadership and "best-in-class" digital transformation during executive customer engagements.
Serve as a market-credible executive sponsor for high-stakes sales opportunities, using deep domain expertise to validate Coupa Pay's value proposition to prospects.
Forge a seamless link between Sales, Product, Pay Partner, Delivery and Support teams. You will ensure that customer feedback directly informs the Coupa Pay product roadmap, keeping our innovation aligned with market demand.
Support strategic relationships across the Coupa Pay partner ecosystem, including banking partners, payment networks, and key payment service partners, to accelerate customer onboarding, adoption, and transaction revenue.
Own the Customer Success strategies that accelerate Coupa Pay adoption.
Forge a seamless link between Sales, Product, Pay Partner, Delivery and Support teams.

We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
10+ years of Customer Success, Sales or Professional Services leadership in Fintech, Global Payments, or Enterprise SaaS.
Proven track record of leading post-sales customer facing organizations.
Ability to travel globally up to 25% of the time

Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹
We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹
Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Lead the Pay Customer Success team, ensuring customers meet their success metrics for Coupa Pay
Own the Customer Success strategies that accelerate Coupa Pay adoption. Accountable for ensuring customers maximize their transactional volume on the platform and Coupa maximizes transaction revenue from Coupa Pay.
Act as an executive liaison to ensure our operational processes for our partner ecosystem are delivering for our customers, ensuring rapid onboarding and delivering for growth.
Accountable for ensuring customers maximize their transactional volume on the platform and Coupa maximizes transaction revenue from Coupa Pay.
Serve as the executive escalation point for customers with concerns about Coupa Pay.

Serve as a market-credible executive sponsor for high-stakes sales opportunities, using deep domain expertise to validate Coupa Pay's value proposition to prospects

This listing is sourced directly from Coupa's careers page and normalized into a canonical job model.