Roboflow

Roboflow

Head of Delivery

NY, SF or Remote (US)

Sponsorship not specifiedDetected 14 days ago
Machine LearningComputer VisionA/B TestingLogisticsCustomer SuccessCadenceRoboticsResearch

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30Risky
Cap-exempt (no lottery)0
Sponsors this role55
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • Getting those applications into production often requires much more than handing a customer software.
  • Our Delivery organization, including Implementation Engineering and Forward Deployed Engineering, works alongside customers to turn those ideas into real, production-ready systems.
  • We expect you to understand our customers' problems, get into the technical details with your team, join critical customer conversations, and help solve the hardest deployments.

Responsibilities

  • Build the playbook. Create repeatable frameworks for scoping, implementation, deployment, escalation, and handoff without forcing every customer into the same model.
  • Develop exceptional technical talent. Hire, coach, and develop Implementation Engineers and Forward Deployed Engineers who combine technical depth with strong customer instincts and high ownership.
  • Partner across GTM. Work closely with Sales, Solutions Architects, Support, and Partnerships to create a seamless customer experience from initial discovery through production deployment and expansion.
  • Lead and scale our Delivery organization.
  • We're looking for a leader who can build this function for the next stage of Roboflow's growth.
  • You'll own the teams, operating model, and customer delivery strategy, while remaining deeply involved in the work yourself.
  • This is not a role for someone who wants to manage delivery from a distance.
  • Drive customer outcomes and success.

Requirements

  • You can operate comfortably across technical and business audiences - from engineers working through an architecture problem to executives discussing business outcomes.

Benefits

  • Our platform makes it easier for developers and organizations to build, deploy, and manage computer vision applications.
  • We're looking for a Head of Delivery to own and scale how we take our most complex customers from vision to production.
  • Establish clear definitions of implementation success, time-to-value, deployment health, and customer outcomes, and build the systems needed to measure and improve them.

Company info

  • Roboflow is on a mission to give software the sense of sight.
  • Our platform makes it easier for developers and organizations to build, deploy, and manage computer vision applications. More than 1 million developers have used Roboflow, and our customers range from startups to some of the largest companies in the world.
  • As computer vision moves from experimentation into production, we're helping companies deploy visual AI into the physical world - across manufacturing, logistics, healthcare, retail, and countless other industries.
  • More than 1 million developers have used Roboflow, and our customers range from startups to some of the largest companies in the world.
  • Work directly with customers and your team on complex implementations.
  • Own the path from sale to production. Partner closely with Sales and Solutions Architects before contracts are signed to ensure we're setting customers and our own teams up for successful deployments.
  • Make the organization more scalable. Identify where we should solve a problem through people, process, product, documentation, tooling, or automation. The goal isn't simply to add more Delivery headcount as customers grow.
  • Create tight feedback loops with Product and Engineering. Delivery will see some of our customers' hardest technical problems firsthand. You'll ensure those learnings make their way back into our product and influence where we invest.
  • You've personally worked with customers on complex implementations and understand what it takes to move from a promising proof of concept to a production system.
  • Our customers come to Roboflow with ambitious problems:
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This listing is sourced directly from Roboflow's careers page and normalized into a canonical job model.