Applebank
Digital Servicing & Transaction Processing Representative
Garden City, NY
No sponsorship$55k-$65kDetected 4 days ago
Customer SupportCommunication
About the role
- Garden City, NY (Hybrid) Salary Range: $55,000 - $65,000 The Digital Servicing & Transaction Processing Representative is responsible for reviewing high-risk transactions initiated through Apple Bank's digital channels.
- This role involves assessing money transfers and mRDC transactions to minimize potential losses and mitigate risks associated with digital money movement services.
- The ideal candidate will exercise sound business judgment, escalate emerging fraud trends or specific cases as needed, and provide recommendations for optimizing rulesets to enhance the customer experience.
Responsibilities
- Manage manual online banking setups and perform file maintenance on customer profiles, including adjustments to limit tiers.
- Support Bank employees by assisting the Online Help Desk and Visa Support call queues.
- Collaborate with management, audit, compliance teams, and regulators as needed.
- Perform additional duties as assigned.
Requirements
- Authenticate login attempts, transactions, and transaction amounts by contacting customers when required, prior to approving postings.
Skills
- A bachelor's degree in a related field or equivalent professional experience required.
- 3 + years of experience in financial services or digital banking; experience in risk and control is advantageous.
- Experience with customer service and managing the escalation of customer issues.
- Familiarity with digital banking platforms and money movement services (such as mRDC BillPay, P2P, A2A).
- Capable of effectively articulating and documenting business processes.
- Proficient interpersonal and communication skills, both verbal and written.
- Demonstrated ability to make business decisions and conduct investigations into customer issues and concerns.
- Attention to detail and an understanding of current fraud trends and emerging threats in digital environments.
Compensation
- $55,000 - $65,000
- Review online banking exception reports to address issues related to customer profiles, such as eStatement preferences, Bill Pay funding accounts, and the creation of additional accounts for digital services.
Visa & Work Authorization
- Support Bank employees by assisting the Online Help Desk and Visa Support call queues.
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This listing is sourced directly from Applebank's careers page and normalized into a canonical job model.