Sales Support Specialist

Boston, MA · Internship

Sponsorship not specified$56k-$70kDetected 2 days ago

SalesforceCRMSalesExcelCustomer SupportCommunicationProblem SolvingMentoringMicrosoft Office

About the role

You will have a strong desire to learn, practice and apply new skills through partnering with talented, experienced sales professionals.
You'll join a team that has a mission to broaden financial wellness and education to communities throughout the country.
The intended career path for this role is progression into an Internal Wholesaler position, with structured development, coaching, and performance expectations aligned to that goal.

Develop foundational sales, relationship management, and consultative communication skills through ongoing training, coaching, and real-time application
Support an inbound telephone queue where you will answer product and rate questions, fulfill requests for marketing collateral, application kits, and illustrations
Route calls to appropriate departments, including forwarding leads to Internal Wholesalers
Document all activity in the CRM system (Salesforce)
Build and maintain strong product knowledge including any related economic, industry and competitor information
MassMutual Strategic Distributors (MMSD) is looking for a Sales Support Specialist to join our Annuity Internal Sales Desk.
Sales Support Specialist
The Sales Support Specialist will be introduced to the financial services industry, with specific attention to relationship management, growing sales and annuity product knowledge.
This position is designed as a developmental, time-bound role with an expected duration of up to 18 months.
During this period, you will build the foundational knowledge, skills, and experiences needed to prepare for future opportunities within the organization.

6+ months of work experience in customer service, sales, or internship roles (including academic, campus, or part-time experience)
1+ year experience with Microsoft Office (Outlook/Excel/PowerPoint)
In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services.

Bachelor's Degree
Prior third party annuity distribution experience
1+ year of customer service or sales experience
At least 1 year experience in the financial services/insurance industry
CRM (Salesforce) and customer relationship management experience
Proven communication skills (both written and verbal)
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes.

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees.
Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits.
$55,600-$70,000

The team is agile, collaborative and inclusive as they support our diverse distribution partners and advisors.
As we continue to grow this team, we have a focused lens on diversity and inclusion.
We believe diversity includes the broadest possible range of cultures, backgrounds, experiences and perspectives, while inclusion means creating an environment where all people and ideas are valued.
Our goal is to welcome everyone and for all of our employees to feel comfortable bringing their true self to work each and every day.
The Internal Sales Desk at MMSD works with distributors in the third-party/independent/national broker-dealer/bank market to sell our fixed and variable annuity products through financial professionals.
In this role you will provide telephonic sales support to Financial Professionals regarding MassMutual annuity products, using a variety of tools, including product illustration software and internal sites.
You will communicate with Internal and External Wholesaler colleagues to stay apprised of market trends and industry knowledge.
You are proactive in your approach to problem solving and timely in your responses to inquiries.
include but are not limited to:
Run product illustrations, meeting or exceeding established turnaround times on all requests, with 100% accuracy
Complete fulfillment requests for marketing material
Other duties as assigned

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

This listing is sourced directly from MM's careers page and normalized into a canonical job model.