classicfls
Customer Service Coordinator
Guelph, Ontario · Contract
Sponsorship not specifiedDetected 20 days ago
CybersecurityAccessibilityAccountingERPHRCustomer SupportCommunicationTime Management
About the role
- Company description Thank you so much for considering our company in your career search!
- CFLS is a caring company who values our staff.
- CFLS is a full-service fire protection contractor.
Responsibilities
- Maintain all appointment, software, and system records to ensure they are accurate and updated (i.e. site contacts, scope of work & deliverables, equipment and tooling needs, reports, etc.).
- Create, track, maintain, verify, and close all service appointments, and service schedules in our ERP and supporting software.
- Ensure clients record are accurate an updated in our ERP, Inspection Reporting Platforms, Network Drives, and Files.
Requirements
- Minimum 2 years' experience in customer service, work planning, scheduling, dispatching, and redeployment type roles in service Industries.
- Ability to prioritize responsibilities, time management, people skills (communication) and teamwork are all necessary skills for success in this role.
- Working knowledge of Fire & Life Safety Systems, Codes and Standards would be considered an asset.
- Working knowledge of fleet management practices would be considered and asset.
- Understanding and ability to work with enterprise-wide systems and applications.
- If you have any accommodation needs or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at aoda@classicfls.com
- Planning, scheduling, and detailed time management skills are a must.
- Organized, Strong attention to details and record keeping focus to ensure division's scheduling needs.
- Able to process documentation and understand completeness formatting and consistency requirements.
- Keep informed of scheduling system revisions and upgrades.
- Good interpersonal skills with department staff and field technicians.
- Efficient and comfortable with technology and software applications.
- Team Player with strong communication skills.
- We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.
- Salary/Wage placement within the stated range is determined by evaluating the candidate's relevant experience, skills, and qualifications, along with internal equity and prevailing market conditions. These factors are applied consistently to support transparent and equitable compensation practices in Ontario.
Compensation
- Salary/Wage placement within the stated range is determined by evaluating the candidate's relevant experience, skills, and qualifications, along with internal equity and prevailing market conditions.
Benefits
- Comprehensive Group benefits.
- Educational assistance program.
- Employee referral bonus program.
Company info
- Effectively communicate with our field staff, customers, contractors, vendors and external resources on date/time and details regarding field service appointments.
- Assess job readiness, and ensure all scheduled jobs are verified with customers at prescribed intervals prior to field deployment.
- We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals.
- CFLS is local and is part of the community.
- A great working environment with opportunities for career advancement.
Visa & Work Authorization
- Our Certification Tracking systems, equipment tracking systems, security clearance and safety tracking systems for scheduling accuracy
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This listing is sourced directly from classicfls's careers page and normalized into a canonical job model.