Replit
Support Engineer I (FC, Weekend Shift)
Foster City, CA · Full-time
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About the role
- With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
- We use tools like Zendesk, Linear, Slack, and Replit itself to get the job done.
- We also value solving the problems we can ourselves.
Responsibilities
- Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
- Directly contribute to and maintain the Support team's Knowledge Base.
- Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.
Requirements
- Experience with support tools and ticketing systems (e.g. Zendesk)
Nice to have
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.)
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- This is a full-time role that can be held from our Foster City, CA office.
Skills
- Strong time management and ticket triage skills with comfort in performance tracking and regular reporting.
- Excellent communication skills with initiative to ask questions when encountered with the unknown.
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
- Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
Compensation
- 💰 Competitive Salary & Equity
Company info
- Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
This listing is sourced directly from Replit's careers page and normalized into a canonical job model.