Geeks On Site

Geeks On Site

Ecommerce - Key Account Executive

Fort Myers, Florida, United States

Sponsorship not specifiedDetected 22 days ago
CRMSalesAccount ManagementExcelSupply ChainLogisticsInventory ManagementShopifyLeadershipCommunicationProblem SolvingOrganizational SkillsWarehouse Management System

About the role

  • This role operates at the intersection of client relationships and warehouse operations, splitting time between the office and the warehouse floor.
  • You are the face of Phase V to our clients, and the voice of our clients inside Phase V.

Responsibilities

  • Own the day-to-day relationship with a portfolio of ecommerce brand accounts, acting as their primary point of contact at Phase V.
  • Build long-term trust with clients so that Phase V becomes a seamless extension of their business.
  • Manage and monitor client accounts within the OMS, ensuring orders flow correctly from ecommerce platforms into the fulfillment pipeline.
  • Coordinate with the tech team to resolve integration issues and implement system improvements.
  • Work with warehouse supervisors and team leads to ensure client-specific handling instructions, packaging standards, and quality expectations are being met.
  • Communicate client feedback to the warehouse team and help implement process improvements.

Requirements

  • Experience with ecommerce platforms such as Shopify, WooCommerce, Amazon, or BigCommerce.
  • Proficiency in Excel/Google Sheets for reporting and data analysis.
  • Bachelor's degree in Business, Supply Chain Management, Communications, or a related field.

Nice to have

  • Provide clients with regular reporting on fulfillment performance, inventory levels, and shipping metrics.
  • Escalate operational issues internally and keep clients informed with timely, transparent communication.
  • Leadership & Training
  • Guide and direct warehouse personnel on client-specific processes, handling instructions, and quality standards throughout daily operations.
  • Serve as a resource and mentor to warehouse staff, ensuring they understand the unique requirements of each client account.
  • Train new and existing team members on client onboarding procedures, OMS workflows, and account management best practices.
  • 1 year of experience in account management or operations within a B2B role
  • supply chain experience preferred.

Compensation

  • Competitive salary with performance-based incentives.

Benefits

  • Health, dental, and vision insurance.
  • Paid time off and holidays.

Company info

  • Phase V Fulfillment provides 3PL order fulfillment services, specializing in ecommerce and direct-to-consumer merchants.
  • Our platform integrates order management, inventory control, kitting, shipping, and real-time tracking into a single, streamlined process.
  • With robust technology and multi-channel integrations-including major ecommerce platforms and carriers-we deliver the visibility and efficiency needed to scale modern fulfillment operations.
  • We support a wide range of fulfillment needs, including warehousing, pick and pack, domestic and international shipping, FBA prep, and both B2B and direct-to-consumer fulfillment.
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