Plaid
Technical Account Manager, Financial Institution Partnerships
New York City Office
Sponsorship not specifiedDetected 27 days ago
Project ManagementAccount ManagementCommunication
About the role
- We believe that the way people interact with their finances will drastically improve in the next few years.
- We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
Responsibilities
- Lead the technical strategy and roadmap with financial institutions and fintechs. Identify key areas of improvement for all enterprise API integrations
- Work with Partnership Managers to develop the "integration roadmap" / overall account plan and execute on strategies to drive those priorities
- Complete technical scoping, build and launch new API integrations
- Be the connective tissue between Plaid engineering, Plaid product teams, and data partners for all issues with outsized customer impact across all integration types.
- Document and communicate those technical and roadmap updates to necessary teams allowing Plaid to accurately adjust our planning and resources
- Establish and own external relationships with multiple levels of technical stakeholder from Engineers to CPOs / CTOs by validating and documenting their technical needs, business objectives, and metrics
- Serve as the escalation point for technical incidents or issues that have surfaced higher than normal impact across Plaid support channels
- Lead the technical strategy and roadmap with financial institutions and fintechs.
Requirements
- 6+ years of experience in a client-facing and / or technology-focused role where business experience and technical acumen was combined
- Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences alike, simplifying complexities in a concise / clear manner
- Ability to work under pressure, deadlines and navigate unexpected roadblocks
- Experience managing external relationships independently and building / executing technical strategies to make partners/clients successful with new technologies
- Have a deep / thorough understanding of APIs, databases, system infrastructures, and architecture
- Self-starter who takes initiative and possess strong troubleshooting skills with an ability to use deductive and inductive reasoning to guide customers through complex or escalated issues
- Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines
Skills
- Plaid powers the tools millions of people rely on to live a healthier financial life.
- Plaid's network covers 12,000 financial institutions across the US, Canada, UK and Europe.
Compensation
- Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.
This listing is sourced directly from Plaid's careers page and normalized into a canonical job model.