Bear Robotics

Bear Robotics

Senior IT Manager

Addison, TX · Senior

Sponsorship not specifiedDetected 6 days ago
PythonJavaSQLData VisualizationIncident ResponseComplianceJiraSalesforceCRMAuditingProcurementERPRoboticsVPNVoIPZero TrustLeadershipCommunicationMentoringInternal AuditNetSuiteCISSPCompTIA

About the role

  • Reporting into Business Operations, this person is the company's most senior IT authority - accountable for the systems, security, and infrastructure the U.S. business runs on, and for the policies and controls that govern them.
  • Role Level & Growth Path This is a senior, player-coach role.
  • For roughly the next 12-24 months, the Senior IT Manager will operate as Bear Robotics' sole IT professional - owning the work hands-on - while standing up the strategy, policies, and controls that a growing team will later run.

Responsibilities

  • Own the IT roadmap, budget, and tooling strategy, aligning technology investment to business growth.
  • Operate as a player-coach today and, within 12-24 months, define the IT operating model, hire, mentor, and lead a team.
  • IT Governance, Risk & Compliance (Public-Company Readiness): Author, implement, and enforce the company's IT policy suite - acceptable use, access control, change management, data classification and retention, incident response, business continuity/disaster recovery, third-party/vendor risk, asset management, and security awareness.
  • Design and operate IT general controls (ITGCs) to support SOX 404 and external audit readiness, partnering with Finance, Legal, and external auditors on control narratives, evidence, walkthroughs, and remediation.
  • Drive readiness toward recognized frameworks such as SOC 2 and/or ISO 27001 and applicable data-privacy obligations.
  • Access Governance & Identity: Own identity and access management end-to-end: SSO and MFA, role-based access and least privilege, joiner/mover/leaver provisioning and deprovisioning, periodic user access reviews, and segregation-of-duties controls across financially relevant systems (ERP/CRM).
  • Information Security: Own the information security program: endpoint security and mobile device management (MDM), vulnerability and patch management, email and SaaS security, logging and monitoring, and security incident response.
  • Manage licensing, configuration, and optimization, and ensure cloud data storage is safe, secure, and well-governed.
  • Infrastructure & Networking: Maintain and administer networks and related infrastructure (LAN/WAN/VPN), the endpoint fleet, and connectivity across the environment.
  • Monitor for performance, availability, and security, and implement necessary patches, upgrades, and configurations.

Requirements

  • 7+ years of progressive IT experience, including end-to-end ownership of systems, security, and infrastructure for a company or business unit.
  • Google Workspace and Jira required
  • experience with an ERP (NetSuite or similar), a CRM (Salesforce/SFDC or similar), and a BI tool (Looker or similar).
  • working knowledge of LAN/WAN/VPN.
  • Experience securing and governing cloud data storage.
  • Excellent oral and written communication, with the ability to translate technical and risk topics for executives and to enforce policy through influence at all levels
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Benefits

  • Benefits Summary We hire the best, not only will you be surrounded by exceptionally smart and motivated people, but we believe excellent compensation and benefits are an essential part of our company's success.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Company info

  • the governance, security, and compliance posture expected of an organization preparing for external audit and IPO readiness.
  • The successful candidate operates as a player-coach - comfortable being the only person in the seat today and doing the work directly, while bringing the judgment of an IT leader who can set strategy, author and enforce policy, and build and lead a team as the company scales.
  • As the function scales, this role is expected to hire, develop, and lead an IT team, with a clear path to a Head of IT / Director of IT mandate.
  • We are looking for someone who is people-leadership ready and energized to build, yet fully willing to be an individual contributor today.
  • Author, implement, and enforce the company's IT policy suite - acceptable use, access control, change management, data classification and retention, incident response, business continuity/disaster recovery, third-party/vendor risk, asset management, and security awareness.
  • We're not a big tech company yet, but we're striving every day to be THE global player when it comes to hospitality robotics.
  • Bear Robotics was founded in 2017 and we are 250+ motivated Bears who work tirelessly everyday to make our robots a reality.

Equal opportunity

  • Bear Robotics, Inc. is proud to be an Equal Opportunity Employer.
  • Equal Opportunity Employer.

Visa & Work Authorization

  • l conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance
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This listing is sourced directly from Bear Robotics's careers page and normalized into a canonical job model.