Human Interest

Manager, Strategic Resolutions

United States, Remote

Sponsorship not specified$90k-$115kDetected 1 day ago

Project ManagementSalesforceCRMNegotiationAuditingCustomer SuccessCustomer SupportLeadershipCommunicationProblem SolvingMentoring

About the role

The Manager, Strategic Resolutions is a high-impact, leadership role within the Customer Success & Operations (CS&O) ecosystem.
This is not a traditional, reactive escalation handling role.
The ideal candidate is a proactive strategist who leverages deep operational expertise, data metrics, and rigorous quality-review frameworks to discover systemic risks and behavioral gaps before they manifest as customer-facing issues.

Partner with Customer Success and Operations enablement teams to translate quality audit findings into immediate coaching loops, training programs, and systemic guardrails.

Minimum of 3+ years of experience directly managing and leading teams in a high-volume capacity, with a verified track record of delivering operational results and elevating team performance.
Experience successfully commanding high-stakes, high-pressure situations, de-escalating tense multi-party conflicts, and driving mutually beneficial resolutions.
Strong end-to-end project management capabilities, including the ability to independently define goals, coordinate cross-functional resources, and see complex initiatives through to completion.
ability to look past surface-level complaints to diagnose the systemic root causes of operational failures.

Advanced proficiency with Salesforce or similar customer-relation and workflow management software to build reports, analyze trends, and automate outreach.
Directly demonstrated experience drafting high-level corporate documentation, including executive incident briefs, post-mortems, and internal knowledge base repositories.
Why you will love working at Human Interest
You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide.
We value hard work and recognize that our team's contributions are key to our continued success.
Our operating principles define how we work together as a team.
They reflect Human Interest's unique view on what's important and what's right.
It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.

At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position.
We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $90,000 - $115,000 annually and represents the minimum in our lowest geographic region to a maximum in our highest geographic region.
The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience.
At Human Interest, base salary is one component of the overall total rewards package.
Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered.
In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.
Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position.

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
Too often, it's because they are employed by a company that doesn't offer a retirement plan.
Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
We're a high-growth fintech company changing the retirement industry.
At Human Interest, base salary is one component of the overall total rewards package.
Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered.
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
Enhanced Mental Health Support for Employees and dependents

The Strategic Resolutions team operates as the premier defense, quality governance, and optimization engine within CS&O.
We are an elite unit designed to step into high-stakes, chaotic situations to restore operational excellence, while simultaneously engineering the guardrails that prevent those situations from occurring in the first place.
Our team specializes in advanced problem-solving, predictive risk mitigation, and cross-collaborative cleanup efforts.
We view customer interactions as a critical data source.
We're all about creating amazing experiences for our customers.
We are backed by a number of investors.
The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience.

This listing is sourced directly from Human Interest's careers page and normalized into a canonical job model.