The Wonderful Company

Estate Hospitality Manager

Napa, CA, United States · Full-time

Sponsorship not specified$90k-$95kDetected 13 days ago

ExcelOperations ManagementLeadershipCommunicationProblem SolvingMentoringMicrosoft Office

About the role

Wonderful Wines, the premium wine division of The Wonderful Company, unites three iconic wineries - JUSTIN Vineyards & Winery, Lewis Cellars, and Landmark Vineyards - under one visionary umbrella.
Under the direction of the Senior Estate Manager, the Estate Hospitality Manager oversees all aspects of the daily operations of the Tasting Room.
The ideal candidate is a luxury hospitality professional with a passion for wine, capable of guiding a high-performing team while delivering exceptional guest experiences that reflect the sophistication and artistry of our estate.

Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.

Fosters a culture of professionalism, integrity, and hospitality that mirrors the prestige of our wines.
Communicates and consistently enforces company policies and procedures, standards of service, and performance expectations effectively to the Tasting Room staff.
Ensures all training materials and SOPs are accurate, up-to-date, and any changes are effectively communicated.
Provides individualized coaching and development to promote team member growth and retention.
Represents the estate at select industry and trade events as a brand ambassador.
Oversees tasting room operations, including inventory control, reservation management, quality assurance, and guest satisfaction.
Cultivates relationships with high-value guests, members, and collectors to nurture loyalty and long-term brand advocacy.
Shares daily/weekly budget and performance data-including wine and merchandise sales, membership growth, and staff training-with the Senior Estate Manager.

As part of The Wonderful Company - a Fortune Top 100 Place to Work and PEOPLE's #1 Company That Cares - we're committed to making a difference for our people, our planet, and our customers.
We are seeking an Estate Hospitality Manager to lead and inspire our tasting room team, drive operational excellence, and expand innovative, world-class hospitality experiences that create lasting connections with our guests.

This listing is sourced directly from The Wonderful Company's careers page and normalized into a canonical job model.