Flexport

Manager, Account Management

Atlanta Warehouse; Dallas Warehouse

Sponsorship not specifiedDetected 5 days ago

ComplianceSalesforceCRMAccount ManagementOutbound SalesSupply ChainLogisticsLeadershipCommunicationMentoringFreight ForwardingMetabase

About the role

This is a player-coach role: part people manager, part escalation owner, part P&L steward.
Keep a close pulse on portfolio-level financial health: revenue concentration, at-risk accounts, pricing/contract renewals, and payment consistency.
Review and approve strategic account plans and quarterly business reviews prepared by your Senior AMs before they go to clients.

Directly manage and coach 6-8 Senior Account Managers, each owning a book of Enterprise fulfillment accounts.
Set clear expectations, run regular 1:1s and team syncs, and build a culture of ownership and proactive client management.
Serve as the senior escalation point when your team can't resolve client-impacting issues on their own - rush receipts, inbound delays, crossdock discrepancies, DIMs/SKU issues, fraud flags, and carrier or fulfillment exceptions.
Partner daily with Warehouse Operations, Trade/Compliance, Product, and Support leadership to unblock issues and represent the voice of the client in internal prioritization conversations.
Develop your Senior AMs' skills in strategic account planning, executive presence, and cross-functional influence; identify and cultivate future leaders on the team.
Bring structure to ambiguous, high-stakes situations - many issues won't have a clean playbook, and you're expected to build one in real time with the right stakeholders in the room.
Act as the primary AM leadership point of contact for Fulfillment Operations, Trade Advisory, Product, and Support leaders on systemic or recurring issues affecting your book.

5+ years of experience in account management, client success, or a client-facing operational role, ideally in logistics, freight forwarding, fulfillment, or supply chain.
2+ years of experience directly managing a team of individual contributors, ideally in a client-facing or operations-adjacent function.

Experience owning commercial outcomes (retention, growth, or margin) for a book of Enterprise-level accounts ($5M+ annual revenue portfolios preferred).

Own the P&L for your team's portfolio of Enterprise accounts - retention, expansion (upsell/cross-sell), and margin health.
Monitor account health metrics and dashboards (fulfillment SLAs, on-time shipping, billing accuracy) across the team's book, and hold both your team and internal partners accountable to them.

At Flexport, we believe global trade can move the human race forward.
That's why it's our mission to make global commerce so easy there will be more of it.
We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.
We are proud to have the support of the best investors in the game who believe in our mission, solutions and people.
We're looking for a Manager, Account Management to lead a team of Senior Account Managers supporting our largest and most complex Enterprise Fulfillment clients.

Identify and close larger, more complex growth opportunities that require executive-level sponsorship or cross-functional deal structuring.

This listing is sourced directly from Flexport's careers page and normalized into a canonical job model.